Queen's Nail Salon III

BEWARE! I had been a regular, loyal customer of Queens Nails III nail salon located at 6368 York Road in Baltimore, Maryland since it opened in 2002. On June 22, 2010, I went into the shop for a manicure/pedicure before going on vacation and was waited on by someone new to me. After the pedicure, she led me to her station and began the manicure. During the manicure, she began digging deep into my cuticle with a very sharp, pointed instrument which caused a sharp pain to my right middle finger. While on vacation, in addition to the pain, there was an eerie, tingling feeling in my right middle finger. It began to swell and became larger each day.

When I returned from vacation, I made an appointment with my doctor’s office and was seen on July 1, 2010. They stated I had an “infection from a bad manicure” and cut the side of my finger in an attempt to relieve the pressure, swelling and pain. This was very painful and it ultimately did not help. Eventually, I had to return to see my doctor.

The next day, I went to speak with the owner, Frank/Tran. He was not in and one of the other manicurists asked “How was my finger?” She was there and saw the woman who performed my manicure by “digging too deeply” and said she “always digs too deeply”.

On July 8, 2010, I went again to see my doctor who gave me an injection in the infected area. Because the area was already swollen and tender, this was very painful. My finger was re-bandaged. I had to be placed on leave from work for seven (7) days and was limited or unable to perform daily activities (bathing, grooming, cleaning, cooking; washing dishes, laundry and my car; vacuuming, typing, writing, texting, etc.). I have a permanent mark where the initial incision was made by my doctor. My right middle finger is still larger than my left middle finger. I also still have sharp pain throughout the day that gets worse as the weather gets colder.

On July 10, 2010, I returned to Queens Nails III. Another long time customer, Betty T. was standing outside waiting for someone, very upset. She said to me in a very angry tone, “You don’t want to give him any of your money.” Frank/Tran had put someone ahead of her and when she tried to talk to him, he was very nasty.

I then went into the salon and reminded the owner Frank/Tran what happened to my finger and asked him for his insurance information. He ignored me at first and then said, “Wait, it will take a while to look for it.” I stepped outside and came back. He then said, “I'm busy right now. You have to wait.” He was very hostile so I then stepped back outside. Eventually, I went back inside. Another customer asked to see my finger and I showed her. Frank/Tran abruptly stopped what he was doing, slammed down his instrument, pointed his finger and said, “I’m not going to give you insurance information right now. ” I left.

I later learned that Queens Nails, III, who is insured by State Farm Insurance, was sued by another customer in 2010 for causing scarring and injury to her eyelid because the wax was too hot during an eyebrow waxing. State Farm settled for over $20,000.00. In my case, State Farm said that my injury was due to “carpel tunnel” from 1996 which simply was not true and they refuse to pay. I do not recommend anyone go to Queens Nails III for any service.