Baltimore City Social Services Department

The other day I checked yellowpages.com for hrs of operation for the Balto. City DSS at 5818 Reisterstown Rd.. After getting their hrs, I just so happen to glance at the review blog. After reading ALL of the comments, my first reaction was to seek some protective gear (kevlar) before I entering the B.C. D.S.S. bldg.

Without discounting any of the commentors personal experiences, my experience was just the opposite. From the moment my mother and I walked in and interacted with security guards, to going to two offices where the personnel were; personal, professional and delightful. I was somewhat shocked due to the gravity of what was spelled out on the review blog. I was delighted with the service that the City of Balto. provided both my mother and I on that day. I opted to share my experience with two managers, who were easily accessible and equally delightful despite breaking away from their work at hand to speak with us.

Service of this caliber is what makes Baltimore City SHINE!

You its one thing to not be able to get them on the phone but it's a whole other situation when they send you out and appoint and you get it a day or days after your appointment next thing you know here a letter with them closing your case I'm so tired of how they operate and then when you are there being seen the employees treat you like trash like they coming straight out of there pockets this is ridiculous..then today I go there to find the the office is closed parking lot clean of snow and employees are there I enter the building to be told that they was closed and did not know when they would be open for business!

I'm so tired of this lord know I'm praying for change and will be contacting mayor Hogan!

I moved here at the end of Maryland and had to apply for assistance for the first time in over 20 years. I was given a medicaid card, but never received option package to chose a provider. I am a diabetic and I made it very clear when I applied. My levels have gone from 135 to almost 400. I haven't had my medicine since December. My vision is blurred and there is some tingling in my hands and feet. Why is it so difficult to get a live person on the phone? I have been trying since January and get a recording for two hours plus without anyone checking to see if I'm dead holding on the line. I'm still waiting for my call. I encourage everyone to call Social Services on the state level and complain about how difficult it is to get through to anyone. If I should die, I want it to be known that Social Services was unavailable to help me get my diabetes under control by simply providing me with a package.

Dss very awful non not answer the phone when I need change information from dss letter sound like inroge the phone CUZ I am deaf person need commutation on the phone with vrs but never answer and long rings never pick up there need more improve answer the phone who person can't make their apptoimnet on the date and time ...

In my opinion are the worst interacting with clients. Most are rude lazy pass the buck papers losing non telephone answering gossipy foul mouthed insensitive moody and unprofessional public servants that display lots of government waste. I'm confident thousands agree and wouldn't mind venting if it would make a difference. Did I mentioned stereotypical and slackers.