AA Cab Connection & AA Independent

Yesterday 12/18/2016
I walked up the street next to Lord Baltimore hotel and saw that there was a cab available. I walked up to the cab since i didnt have to call one and the driver seemed polite at first. But he had no clue on how to get me to my destination. I decided to help him get me there with my gps. Knowing that the ride was 40 dollars I was cool with it but he charges me an extra 10 dollars because the ride was 16 miles long. He didnt even have his meter running and that was all the money I had. He wears all white with some sort of Muslim headress on. He was rude and impolite and rushed off.

The cab drivers parked in the middle of the street and my wife had to leave and go to work and will my wife accident move he cussed my wife out and then threatened me in front of my daughter. Then when I try to put in a complaint with arrow cab about the driver they gave me the runaround.

i am disabled. best cab service in town for a disabled person. cabbies friendly and helpful with my mobility challenges

Ever since the new owners took over this cab company they are more responsive to the customers needs. I have used this cab company many times while I have traveled into Baltimore City for business. I would highly recomend this company and the drivers I have used.

Worst Service ever; CANNOT believe I used YP to find such a bad cab. Awful! Called them 4.5 hours early for a 10 PM pick up. They showed up 32 minutes late and claim that they can never guarantee a time! Not only were they rude when I called 3 times, but were rude when they said the cab was there and I corrected them that it had not yet arrived. I will NEVER use them again.

DON'T DO IT. They are horrible employees. I called them several times to confirm my pickup and the third time I called the lady informed me she had yet to call a driver for me (after she had assured me twice they he was 5-10 mins away). Then, i proceeeded to call their supervisor who was so incredibly unhelpful. I was upset because I sought to get to my bus early and instead realized I now had 20 minutes to get there and not miss my bus! When I informed the supervisor of this he had nothing to say and would not reimburse me if i missed my bus (even though it was their fault). I asked if he would reimburse someone who missed a plane because of them and he replied no, then he proceeded to yell at me and insult me for implying that it was all their fault. Never again.

Worse service!!, their office is about 1.2 miles away from my house and it took 1hour to arrive, besides that the receptionist has bad manners to answer to the customers.

I will never call this cab company again for service. The cabs were very dirty. It took for ever to get the cab to pick me up going in both directions. on this day that I called this cab company, we were in a heat advisery and the cab driver would not put the air on. It was hotter in the cab then it was out side cause we had to sit in traffic with no air.

Call center was polite and friendly they even allowed me to make a reservation for my taxi.

Take several trips each daily and and to airports each week.



Great Service.. Baltimore has a great taxi service in Arrow.

my experiance with this cab company was i called the company at 1pm on a thursday from a location in glen burnie, to a location 5 minles away. it took 4 calls and 2 hours before my cab arrived. generally this is something i usually tollerate, but the purpose of this particular cab was to arrive at a location for a suprise proposal. i ended up the one being suprised. my experiance is dont believe anything the dispatcher might tell you, he had more stories than a marine recruiter. now and days,cab companies offer smokefree cabs, this one does not,the odor was horrid. i picked this company from this listing, from the review left before this one. either theyhad turnover and suck now, or that was the dispatcher's mother. if you do decide to hold your breath on these guys, i wish you the best of luck.

I recently visited a family member of mine that lives in the Glen Burnie area, I'm from California and havn't been back to Maryland in 10 years. Any way I think it was a Friday After noon around 7pm when I called Cab Connections to take me to the new mall called Arundel Mills, The dispatcher that was working the shift was the sweetest girl i have wver spoken to in the customer service field, I was lost didnt now where to go or even the address to pick me up at.I was so up set being in a new town that this girl calmed me down and even made me laugh, she was so helpful in locating me and sending me the best taxi driver that would help me with my nees, I wass so happy with the service that i asked the driver what his name was he told me Thomas Ward he drives cab number 376, I mentioned to him how upset i was and how the dispatcher helped me he told me " You mean Danielle, shes the best we have had in a long time". I made it a piont to call her back and tell her how pleased I was wwith her service and as well as the drivers. I would say that if you want a great sevice with taxi cabs call Cab Connections, They are very clean and sufficiant! WOW