Venable's Tree Service

I had a very bad experience. They cancelled their first appointment on short notice. I had to call to get the arborist/sales guy to come out on the next appointment. He finally shows up. I go over some additional work with him, get a price, pay the total and go get ready for work. By the time I got out of the house, they were gone and had cut down a tree they were not supposed to touch. I called and told their office what happened. Monica was very nice and empathetic. She would have Shawn, the sales guy/arborist?, call me. He never calls. I call the office again after work and Shawn finally calls me back. He says, oh yeah they (meaning his crew) heard us talking and cut down the wrong tree. I'll buy you a new one if you want.

No apology, no reason for not telling me and leaving, just, "I'll buy you a new one if you want." Horrible customer service and integrity. Hope your experience is better....I'll never use them again.