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(661) 588-3299Visit WebsiteMap & Directions3441 Allen RdBakersfield, CA 93314Write a Review

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Phone: (661) 679-8095

Phone: (661) 588-6373

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Hugh S.

01/14/2015

Overall
Watch out!!

We took several kittens here to be checked out. One had a respiratory infection (we had caught them wild and found homes for them; we also were going to spay and neuter,etc.). The vet said the one kitten would have to be isolated for several days from the others. Of course that made sense. When the vet was asked what the charge would be to administer antibiotics twice a day and board the little one, she said $18/day. But when the front desk person was advised at payment, she, in turn, asked my wife to wait while she "asked the manager." She returned and quoted the outrageous price of $98 a day!! We could've gotten a hotel room for the cat at that price!!! We'll never return to this place. Too bad doc, we have other animals and we've done this several times with stray cats and dogs. You lose and we will tell all our friends.

RR
Rich R.

04/19/2014

Overall

I brought my dog here to get spayed. She was young at 3 years old, very lively and very healthy. I had never had a dog spayed or neutered before, so this was my first experience with it. I dropped her off in the morning as instructed. She was as lively and happy as ever. I called later that afternoon after her surgery to check on her and they told me over the phone that she was doing fine and they fed her a little bit and they walked her around a little bit. I went to bed early, eager to go pick her up in the morning. Instead I woke up tot he worst phone call of my life so far. An employee telling me they found her dead. Apparently they don't have overnight staff, which they never informed me of on paper or verbally, and she died some time in the very early morning hours. I immediately went down to go see her for myself and say goodbye. The doctor had nothing to offer but apologies and and guesses. Guesses because they weren't there. She probably could have been saved if someone was there to help her. I've never gone back there and never will. If your dog ever requires surgery, don't take it there or your dog might die of neglect too. The people there were friendly, but friendly does not excuse such extreme incompetence. I took home a box of ashes instead of the healthy, happy, playful family member that I trusted them to care for.

suekey1

03/17/2012

Overall
Dirty & heartless

They are scared of dogs. When we picked up our dogs from boarding, they both had kennel cough!!!

When I called for help because my loving dog seemed to be suffocating, they REFUSED to see him even tho they had seen him for over 7yrs!!!!

concernedpetmom

06/27/2011

Overall
I do not advise anyone who lov...

I do not advise anyone who loves their animals to take them to this vet.Their boarding enviroment is cramped and the dogs are let out only 2 times a day. They are left in their cages for 12 to 13 hours at a time. When I picked up my dog from boarding he smelled of urine and he had dried fecal matter on his feet as if he was left to sit in his own mess. When we went for care I felt that they were more interested in making me think my dog was sicker than he really was so my vet bill would go up. I got a second opion and my suspisions were confermed. I am trying to find a new vet. Please dont subject your pets to this harmful inviroment.

Details

Phone: (661) 588-3299

Address: 3441 Allen Rd, Bakersfield, CA 93314

Website: https://www.thebigchillhotsprings.com

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