Whitson Vision

Amazing practice with amazing staff. The doctors truly care about their patients, and it shows in their level of care.

Outstanding, professional staff! I could not have chosen a better office for my eye care needs in the area! I felt like everyone really cared.

On September 18th I took my son in and we both had our annual exam. I also had a contact exam. We paid for the contact exam and told them we would be back in a few days to pick out our glasses since their shipment wasn't in yet. We went back 2 days later, picked out the frames and went home. I got a call from them saying that my insurance has kicked back my claim because there was already one made under my name. They told me I needed to fix it in order to get the glasses. Long story short, spoke to the insurance company and found out THEY (Whitson Vision) filed my contact exam under my insurance, the same exam I paid for in the office. EVERY time I call to get some kind of answer, I get told by Polly that she is on it and she'll call their claims dept to see if it has been resolved then she'll call me back. SHE HAS NOT CALLED ME BACK ONCE! I have to keep calling her. Tomorrow it will be December 1st and I still don't have my glasses, I don't have contacts which they wanted me to pay for after all the BS their office has pulled. I will be filing a fraud claim with my insurance company if I do not have my glasses in my hand before December 18th. 3 months waiting for their mistake to get resolved is crap.