Hungry Howie's

Last week we made an order of 4 large pizzas. They advertise their crust and so we ordered a specialty crust. When we received our order the crust was not what we had ordered on 3 pizzas. We called them immediately and the manager said she wanted to make it right so she would replace the 3 that were wrong. I was pleased, even though it was inconvenient for us, at least they were willing to correct it. So imagine my shock when I went in for the replacement order and the manager said she had changed her mind " Since it was only the crust on the 3 pizzas that was wrong, I'm only willing to replace one of your pizzas." I asked her why she had told me she would replace all 3 pizzas when I had called. "Well, after thinking about it I didn't think it was fair for us to have to replace all 3 since the crust isn't really a big deal." NO BIG DEAL?!? Perfect advertisement for their specialty crust! "The crust is NO BIG DEAL!" Hilarious, and right when she said that I was done with Hungry Howies. I couldn't believe she could say that with a straight face surrounded by posters and other adverts shoving their crust down your throat! I hadn't been upset when I received the wrong order just disappointed but now I was livid. I had used my gas to drive there to be told that my crust preference was not important to my pizza order In which I had paid for. I was told that the crust was no big deal and was made to feel as though I was trying to rip them off!!! What!?! I felt as though I was in the twilight zone. I wouldn't go back there if I won free Hungry Howies pizza for life! So,just yesterday I was asked by a friend if I had ever tried Hungry Howies, he was rolling in laughter when I told him this story. Needless to say he chose to not eat there, but begged me to post this.