Western Trails Dental

Warning....know your insurance benefits before you go!  Knowing my insurance pays for cleanings and fillings 100%, with a cleaning and a filling I was going to have to pay $139 out of pocket after having treatment there...um, I don't think so! The doctor prescribed a debridement cleaning ($90 charge not covered by insurance) which according to my insurance is usually done when your teeth haven't been cleaned in a long time...my teeth have been cleaned twice prior in the last 6 months! Also, they were going to charge me $49 for the desensitizing medication they use (optional and not necessary to use in a filling also not covered by insurance) when doing fillings.  When I told them that I didn't want those options, I was told that they were not optional and that they would not treat me otherwise! Wow...so making extra money treating your patients with unnecessary add ons is more important than ensuring the patient gets the treatment needed with having some say within his own treatment plan!

I filed a complaint with my insurance...I urge others to do so as well who have had similar experiences.  With a significant amount of complaints, insurance companies will not renew the contract with the doctor!  I felt that they were totally trying to rip me off! Sad because I did like the staff and doctor up until the point of handing me my treatment plan!