Volusion Inc

I have had 2 stores through them since 2011. Very frequent outages, both stores and email server. Outages at all times of the day, usually during the most hectic times. To design your store to look decent, you either have to pay $1,000 for a template, or do the code yourself which would take forever. They have an antiquated system, it's slow and not integrated with bitcoin like bitpay. I am very unhappy with them, and will be transferring to a different company. I gave them 5 years to fix their issues, which is 5 years too long. BYE!!

HORRIBLE COMPANY! They have the worst customer service and so many hidden fees! You have to know code to fix anything on your website! My husband is a web designer and he had a hard time with it! This is not a do it yourself program. I'm still in the middle of the long drawn out canceling process I went straight to Shopify! I will end up spending $300 for 2 months of headaches! RUN FAR AWAY FROM VOLUSION!!

I could have given zero stars but decided they get one, because of their out of the box store design. From there it goes drastically down hill. BEWARE OF MERCHANT ACCOUNT FEES! I am usually pretty careful about reading fine print in advertising, my problem with Volusion was that I signed a merchant contract that I didn't read. I read all of their advertisement on the merchant account, I read all of the hype on the merchant account, I read all of the FAQ's on the merchant account and nowhere does it state that there will be any additional fees, as a matter of fact they use wording like "Saves you Money", they put alot of wording on what is free free free, but nothing about additonal fees when comparing themselves to PayPal, which I was already using. They show their transaction rate as being lower than PayPal so I figured I would try it. None of the emails leading up to me signing the contract stated "additional fees apply" or "please review fees on page 2 before signing". The contract is not available for preview. So after a my first month and not selling anything on the website I received an invoice from merchant services for $61.77. I was shocked, so I called and cancelled. They said I have to send an email. I sent an email right away from my home account. Two days later I was told I cannot send an email from my home account I have to send it from the address registered with my account. So I sent them an email again from that account and I requested a refund for the $61.77 because there was no disclosure of the fees prior to me signing the contract. They stated that because I signed the contract that I agreed to pay the fees, and that I would get billed for the current month as well, and that I will also get billed an early termination fee of $99. Okay, now I'm truly upset with them and told them I am not happy with the way this business relationship is starting out and that I feel that yes I have a responsibility to read the contract and I take full responsibilty for my part in this, but I also sayto them that Volusion is not completely devoid of responsibility in the matter. They let me know that they will attempt to get my $99 back as an exception but I am still completely responsible for not reading the contract. I responded to them with a copy of the Federal Trade Commission rules on disclosures in digital advertising and filed a complaint with the FTC. Not to get my money back but to have Volusion straightened out on their practices so as to protect other consumers. I will now be comparing other online store providers.