Massage & Spa Service

I traveled with my husband on business. We were on the 13th floor which is one of the Club floors, providing complimentary breakfast until 9am weekdays. I arrived shortly before 8:30, expecting a nice warm breakfast. Not only was it not warm, it was for the most part nonexistant, Only leftover cold oatmeal, some bacon and sausage, 2 crepes which looked like they'd been there for days, and box cereal. No eggs of any kind (how hard is it to hard boil or scramble a few eggs?) When I asked about eggs I was told that I'd have to order those through room service. This place makes the LaQuinta look like a million bucks.

I went back to my room - it was about 9:15 - and called to set up a massage. I knew they didn't open until 10:00 by the colorful flyer on the wall in the elevator, but thought I might call anyway, and maybe get my name on the list. I got an answering machine which told me to leave my name and room number so they could call me back and confirm. So I did that. No one ever called me back. I even called again at about 11:00 and got the same message. Had I known no one would call, I'd have taken a cab to Chico's and spent my money there! Count me out of future business trips w/my husband if the assigned hotel is the Omni Austin Downtown.

All this being said, your valet and front desk staff were top notch.