Longhorn Health Solutions

This place is so incompetent in handling a simple request for a rollator. They say they have sent faxes when they have not. When who is handling your order is off they claim there is no way they can help you. They do not call you back when they promise to call you. Even the customer service manager will not intervene when someone is off. This business definitely is not designed to provide customer service.

A DME should provide you with a 24 hour help number and this one DOES NOT so if something happens at 9 pm you are out of luck. Also took several tries to even get a reply when we had an issue with our hoyer and 4 days to get it repaired. Now we are having an issue with our air mattress and it's taking several phone calls to even get a "maybe today" so I guess my husband is supposed to sleep on the metal part of the bed frame. Obviously customer service is not their top priority.