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(512) 996-8543Visit WebsiteMap & Directions11940 Jollyville Rd Ste 110nAustin, TX 78759Write a Review

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Email
Extra Phones

Phone: (512) 996-8673

Fax: (512) 996-8673

Brands
farmers insurance group, independent agents, motorcycle insurance
Payment method
amex, discover, master card, visa, cash, check
Neighborhoods
Columbia Oaks, Northwest Austin
AKA

Farmers Insurance - Joseph Metschan

Categories

Reviews

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Claudia D.

01/26/2017

Overall
Expertise
Professionalism

I have been with Mike Metschan for 17 years and had one claim on my house for a roof. I had a pipe bust under the foundation and because the water did not damage walls, baseboards etc. they did not cover any of $5400 cost to repair. I have trusted Mikes advice for coverage on my house and cars over the years and became very disappointed in his lack of advice on what matters most!

fridanko

12/26/2012

Overall
Shop for someone else. I ha...

Shop for someone else.



I had been a customer of Mike's for a long time, but they lost me due to some questionable (if not nefarious) behavior. I wanted to change my vehicle coverage from business to personal with a little less than three months remaining til expiration. They informed me that there was negligible difference in the price. However, when I received my renewal, they mistakenly mailed me the business charge. Then when I discovered what the personal insurance would cost, it was significantly less. In fact, the personal renewal was nearly $30 less monthly than what I was paying on the business policy prior to renewal. When I pointed this out, they had no reasonable explanation. After all, why would I have wanted to pay a higher premium when I tried to change it over anyway? A friend of mine who had his own insurance business (with Farmer's) told me that agents don't like to cancel in the middle of a policy that hasn't lapsed because the agency winds up eating the cost of the remainder of the policy they purchased. You can find a more honest agent out there....hopefully.

Details

Phone: (512) 996-8543

Address: 11940 Jollyville Rd Ste 110n, Austin, TX 78759

Website: http://farmersinsurance.com

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