Custom Sounds

All great! My 5th vehicle here- you guys rock!

"Just purchased a brand new Porsche Turbo and the factory radio/navigator system didn't have many features. Roger Beasley Porsche dealer referred me to Custom Sounds on Burnet Rd. I pulled up and Mr. Faddi (I believe might be one of the owners) must have noticed my paper plates and came outside to greet me and congratulate me on my purchase. While looking at my car I explained everything I was looking for. He seemed to know everything about my car which made me comfortable as they probably have done work on many of these.

One trick I use when gauging a salesman is to tell them that I am not prepared to get anything done for a few months or so. The level of enthusiasm at that point will indicate whether it's going to be a good experience or just another sales guy out for a quick buck. His response was ""Perfect! That gives us plenty of time to research products"". He got my attention now.

He showed some navigator systems with bluetooth and satellite radio. The high end Kenwood unit was the one he pitched strongly. This unit is incredible and has endless features. We must have been in the demo room for an hour! I knew at that point had I selected any other unit I would be missing some features I may want. So my mind was pretty much set at this point.

I ended up dropping the car off to get the installation of the Kenwood unit. I was a bit worried because they had to rebuild my dash area around the radio as it wasn't designed for this type of thing. But they showed pictures of installations so that put me at ease.

Picked up the car the next day, Faddi gave me a refresher course on how it functions. Everything looked great. The parts they built to house my new navigator matched perfectly to my vehicle. I am very impressed and will fully recommend them. The only issue I had was that I am not able to play DVD movies. It only works while the parking brake is engaged and they wouldn't tell me how to disable this feature. But I won't knock them for that, if it's policy, it's policy. At least they were upfront about it. I will do my research and figure it out.

I received a follow up email a few days later which was nice. Next up will be my Escort radar installation!"

I was helped out by a guy named Matt. He seemed like he knew what he was talking about, but you never know these days. The only reason I would go back is to look at Fadi, he was cute. I got great service if you know what I mean. I highly recommend this place if you're feeling frisky. If only they worked in tighter jeans and shirts! HAWT!

These guys saved the day when my car alarm started going off for no reason. I bought the alarm from another company, but they were quick to do everything they could to help even when I came in when they were about to close. They disabled the alarm and fitted me with another one for cheaper than the original alarm I bought elsewhere. I even left an envelope with $700 on the passenger seat by accident and when my car was pulled around for me to leave, the envelope was untouched. I appreciate their professional and honest service that is unfound by many other companies.

Took the time to make sure everything was to my satisfaction. Thank you for quality work and information!

Excellent customer service from phone call to payment! Fantastic treatment and great salesman.

Great service and my car looks great!!! Will be back for the sub-

Mike and Eric are awesome! Mike spent lots of time with me over many weeks developing the best system plan for me- even after I changed my mind :) Eric was able to create exactly what I had invisioned- what an amazing install. I am very pleased and will send all my friends to Custom Sounds.

Gus is awesome!! Love the quality of the finished work!! Been a customer for over 20 years :)

The employees here are top notch- really willing to go the extra mile!

The employees at Custom Sounds are very helpful and professional!! Had great service!

Gus is very knowledgeable and easy to work with. I wasn't looking forward on spending money to repalce the stereo, but working with Gus and Custom Sounds - it took a lot of the sting out. :) Thanks!

Mike Guerrero took care of all my customer needs. He was patient & explained every detail when I asked. I clearly understood exactly what was being installed and am thrilled with the installed receiver. He is the BEST!!

Quick and thorough service! Thanks guys! I will definitely tell all my friends.

Got to my repairs and replacement immediately. Super awesomeness.

Great selection. Got to hear the differences in speakers and amps. Great pricing also.

Mike was a very helpful salesman and he saved me money which is always a good thing. Thanks Mike!

Everyone was super friendly. Work was done faster than promised.

Randy was knowledgeable & friendly- will return!

Dustin was persistent, helpful & funny. Enjoyed doing business with him.