Aztec Signs

Placed order for signs, Customized for client and co-brokering. Spent approx 2 hours working on custom template. From my understanding there was a secondary verification. Email was never received or follow up. I find out 10days later order was not processed. I cancelled order with them, they gave a 24 to 48hr process refunds. This was not acceptable since they charged me at the time of order and they did not follow up with the issue. 12+ hours into request for refund, no refund. Working straight through the credit card company now. Issues come up, I understand this. They should have informed me sooner then 10 days later after I called them. Now I have a client that I look bad to, The client keeps asking about the signage. Will not use them again or refer them out.