Austin Mobile Glass

Called Mobile Glass in San Marcos to come out and fix a broken window in my Toyota Camry. While they did fix the window, they left glass ALL throughout the inside of my car (which they said they would vaccuum out), and they broke my door. It would not open after they fixed my window and my power locks also stopped working. While my handles were physically broken off before the incident, the door still opened and closed and functioned. Since my handles were broken before the incident, the manager, Norman, said he would not send anyone out to even take a look at the damages and that he was not responsible for fixing it. My boyfriend ended up prying glass out of the inner handle that they broke, and got my door working again. Had they cleaned up all the glass properly it would not have happened. They sent out three people to fix one window and they couldn't even do it without breaking the door in the process and leaving glass everywhere. Terrible company. If you use them you'd better hope they don't break something else in the process and them claim it is not their responsibility. About to file a complain with BBB now.

This is by far the worst service I've ever used. They left a mess in our driveway and did not call in advance to let us know they were on their way. While replacing the windshield they damaged a piece of trim and left it hoping I would not notice. When they re-installed my rear view mirror they heated it with a torch and then dropped my mirror onto my center console and melted it. My wife witnessed it; the installer yelled oh Sh#t when he dropped the hot mirror onto my console. I went to their office to show them the damage; they ordered a new clip for the trim. I asked if they typically offer compensation or replace the damaged console when they accidently damage a vehicle. The representative said it depends, sometimes they do not do anything, sometimes they offer $100 and sometimes they repair it but he would have to check with the owner. I did not realize the man telling me he had to check with the owner was in fact the owner Norman Newsome himself. He lied to my face.



When the clip for the trim piece arrived it was the wrong piece. They had to order another replacement. When they replaced it the installer dropped his plastic clip tool inside my wheel well and it now rattles occasionally.



Meanwhile I continued to call twice a day to speak to the owner about my melted center console, each time I was told he was not around but he would call me as soon as he returned. After a few days of attempting to reach the owner I decided to visit the shop and see if I could find the owner. When I arrived I was told the owner was not there. I told them its okay I will wait. So I waited about an hour until closing time. At closing time Norman Newsome the owner came out of the back office, he was there the entire time, I saw him when I first arrived. When he introduced himself as the owner …I was a little shocked, it was the same man that told me the previous week that he would have to check with the owner regarding the damaged console. I guess he had to consult with himself on what he should do. When I asked why he was trying to avoid me he became arrogant and defensive. He said “I was going to offer you $50 but now I am pulling that offer you can sue me… that is the way I do business”. I thought that was a great idea and will consider his advice.

Thank you for your quick response. Mr. Esparza was courteous and prompt. He did a first class job. Holli gave me excellent customer service and the price was right! Thank you Mobile Glass.

Thanks Mobile Glass for your fast, professional service today! Mr Esparza showed up on time (in the rain), and completed the work beyond my expectations. His courteous friendly attitude was just what I & my wife needed to calm our fears about the repair-work required. The cost of the repair was definitely within our budget! Thanks again for everything!