Almar Furs

I've been taking my coats to Al Freiden for years. Always professional, always helpful. Treats customers like family.

I went to pick up my fur from storage on Tuesday, November 11th 2014. They couldn't find it and said they would look and call. I called on Thursday after no return call; still had not been found (the owner said they were looking and would call me as soon as they found it). Called on Saturday, the gentleman said that they had been so busy, they had not had time to look. He promised they would stay after closing to search. Finally a call back on Saturday evening...my fur coat was lost! I was told they would be calling their insurance company and get back to me. It is Tuesday, the 18th; not one word from Almar Furs.

I called at 3:00 on Wednesday. The owner, Al, said that he spoke with his insurance company that morning (note: he did not call me). He had "great" news...they were going to make me a new coat. I said no, I do not trust you and no longer want to do any business with Almar Furs. I want the value of the coat. He said, no...he was only liable for $150 and his offer to make me a new coat was "very generous" and final. So, we will let a judge decide.

On March 31, 2015, they found my coat. A full length fur had been hung over it. The owner offered me three years of free storage and cleaning, but I chose to use a different storage business.

Great service, so glad to have Al and MaryAnn for my local fur needs!

Great customer service ! Treat you like family ! Highly recommend AlMar's Furs !!!!