Grease Monkey #42

I have brought my truck and my wife’s car to this location (#42 15321 E Quincy Ave) several times over the last few years, this was the last time. Today I asked for an oil change and a tire rotation as usual. The tech brought me out to look at my truck and informed me my lugs have been rounded over, because the called for socket won’t fit. I told him they were the last to rotate them. I told them 2 times ago they rotated them, that last time there was a long delay to do it so we skipped it. We got the manager (Randy), who came out he tried to give me a different story, that this just happens to lugs on Rams and it is not their fault. Really it just happens on a truck with only 56k or so miles? Sounds fishy that my lugs would just be rounded over, and that they were last to take them off. They would not replace them, and offered nothing more. Instead the manager continued explaining to me how they couldn’t have done it. At one point another customer decided he didn’t like what he was hearing and left, saying the guy I was talking to (Randy) has been rude to hime before. Instead of arguing, I just asked to pay and leave.

I have no doubt they will dispute this, with yet another story. Really, all I wanted was an oil change and a tire rotation. What I got was a lot of grief, a need for new lug nuts and still need the tire rotation.

I liked bringing my vehicles here because it was convenient, now it is not. We, and no one we know will be going to this location, if any in the future. :(

Do not go here! You will pay huge amounts of money!