Swan Skin Nail Spa

4-5 time going to Aijine. May 22nd I got Cashmere individual lashes that took over 1 hour and 30 minutes. I was told by Aijine, they were the BEST quality. I can do ANYTHING in them besides: pull on them or remove them myself. They last up to 2 weeks. I haven’t done ANYTHING in them besides sleep and didn’t even sleep on them. The NEXT day, I noticed a section MISSING! I text her, she stated she’ll fix it when I get back in town. The NEXT morning, more lashes was falling out in a different section. I text her instantly, told her what happened and I want my money BACK. I gave her 2 day options and time slots, to remove them and give me my refund. She texts: “I’m sorry for your inconvenience...” She was very willing to right her wrong at MY convenience, BEFORE I asked for my money back! After Swangela the Owner commented on my review. She called hours later with NO RESOLUTION. She stated she call me back, once she spoke with Aijine again. She stated, removing my lashes would only take 10 MINUTES. Swangela also does lashes. Neither called me back with a resolution, this day. 9:28 am 5/25/18 morning (Friday), Aijine called me, from ignoring my texts from 8:32 am yesterday morning and I texted her 7pm, to let her know when I will be coming to get my money back. She stated over the phone this morning, she does NOT give refunds. I can get a credit at the shop. I told her, this was NOT stated prior to my services verbally nor written. She says, that’s how SHE does business. Swangela the Owner calls me to bully me to stop reviewing her company. She says EXACTLY that. She BLOCKS me on social media, in attempt to prevent me from reviewing her business. She rants and takes ZERO ownership for my experience with Aijine, does NOT offer my money back. She says, that’s SOLELY up to Aijine. Every time she called, she literally was NOT presenting ANY resolution, just fueling the fire in bullying me to try and silence me. $120 back but she’d rather try to scare me into dropping it.