AirTran Airways

It's tough to find employees happy about their jobs at 5 am and Lucy was that and more at the checkin counter!!!

My flight from Charleston WV to Orlando FL was cancelled due to bad weather. I was told to contact customer service to re-book flight, I was placed on hold after talking to a recording waiting for next available agent, I called again the next morning and was on hold again from 0845 to 0930. I suggest you need to improve your customer operations, i work for a major railroad at a cal l center and believe me if we recieved a complaint like this it would be investigated and dealt with.

I really thought that this airline was nice. Not too expensive

Just took a trip to florida and decide to try out airtran for the very first time. I felt i received the same exact service as their competitors. I see myself flying airtran in the future especially at their affordable price.

Increasing their flights allows me to use when necessary. Usually lower fares than the majors and has increased competition in many cities.

My assigned seat was double booked on both my flights back to back! I was on the plane in my assigned seat that my ticket stated and what do you think happens but another woman comes up with the exact ticket. I purchased two tickets together so my father and I could sit together. They airline bumped my seat, not his and re-sold my seat. Then they told me somehow I was reassigned to another seat. Guess what???? That seat had someone else in it too!!! I was stuck waiting at the back of the plane with my luggage mushed into some poor lady's back. When every last person was seated they shoe-horned me in between some strangers. When I transferred In Atlanta, the same exact situation immediately happened again. The flight attendants on both flights must hate their jobs or people, because they couldn't have been less interested or concerned about what I was going through. They were totally ignoring what was going on and just told me "wait and we'll see if you can be seated" That's it, cold and uncaring. I didn't even fuss with them because I know it's not their fault the Airtran computer system disregarded and bumped my reservation. I didn't get what I paid hundreds of dollars for. I would NEVER fly this airline again. What kind of business can do this to people. That kind of conduct wouldn't FLY with any respectable business. Watch out for this poor excuse of an airline.