Rainbow Childrens Clinic

I have been with Dr. Tan since 2003 I have been disappointed at almost every visit to the office. I hate change and since we don't frequent the office I let things slide. The office is ALWAYS dirty. There are never adequate sitting areas. The clients are almost all medicaid which tells you a different story about the business...not the clients. They are always over booked and you have to wait a LONG time to be seen. When you are finally seen the cna's and nurses are chaotic. Different ones enter doing different things leaving you unsure of what is going on and if it is being done completely or adequately. Dr. Tan usually takes her time...she is laid back, but I never feel confident in her assessment. Things are often forgotten or incomplete. I can never reach a person on the phone and never receive a timely call back.

I had to go up to the clinic to make an appointment because they would not return my call after several days. You can get an itemized bill when you leave even when you pay cash. Stay at the front desk are not friendly either. SMH

When I came into the clinic I came in 10 minutes late before that I had called the office multiple times before to see my my child would still get seen ahead nobody answer the phone came in signed in there was a big line waiting for an admit no body was at the window when that one staff finally looks I to the list and calls my child's name 40 minutes later is just to tell me that my kid wasn't going to get seen ! Like they had me waintig 40 minutes just to say that ...I drove 35 minutes