Floor & Decor

This is was our third trip to Floor and Décor. The first two times were good. They have really good prices and the people seemed helpful. When we went back to get our remaining tile, that we had paid for, we ran into problems. We were returning some of the tile because we decided to go with a different tile for the kitchen. The cashier did not return the tile, but asked us to wait until they brought it from the warehouse. 40 minutes later, the employees bring all the tile up. Including the tile that we had asked to return. We were asked to get in the back of a 30 people line and wait. We had already been there 40, couldn't a have manager ring us up? Two employees told us we would have to wait. I asked to speak to a manager and he apologized and smoothed things over. Still, it was ridiculous. I counted about 20 or more employees, so they had plenty of help. The person who loaded the tile, in our truck, was very concerned that we had a bad experience. He was excellent and they should hire more people like him.

We purchased laminate flooring from this Floor & Decor store. The sales associates were extremely helpful during our initial visit. We had to go back because we were having problems with the installation. They were very helpful that trip also. After multiple attempts at installation, we determined that the product was of poor quality - we had installed laminate on two other occasions and never experienced such problems. The Floor & Decor folks accepted our product as a return even though it was past the return date. They were extremely helpful in the process. We will definitely go back to their store for future projects. Excellent customer service of this nature should be rewarded with continued customer returns - and a good review!