Beverly Nail Spa

DO NOT GET GIFT CERTIFICATES AT THIS SALON!!! My sister gave me a gift certificate for my birthday for $47.00. I was moving at the time and could not find the certificate. When I completed my move and unpacking, I found the gift certificate. Their gift certificates are only good for 6 months rather that the usual year. IT WAS 2 DAYS after the expiration date when I found it and took it up to the salon. The flatly refused to honor the gift certificate!!! I pointed out it was only 2 days past due and that most salons certificates were for a year. They didn't care and they made $47.00 without having to do a single service. I would have been happy if they had given me 50% of it. They are greedy and offer NO customer care. I will never go there again!!

I've been getting pedicures at Beverly Nail Spa in Apex for several months. The pedicures are consistently excellent no matter who does them. The store is very clean, and staff are always courteous. One day I went to have two chipped nails repainted, and they painted all of my toe nails for free. That's good customer service.

I am surprise!!! this is the only place that know how to wax my eyebrows. I have other friends that go there for the same wax procedure and I never heard this. I am wondering if it was that she was rushing, since you said that she had another client waiting. I do agree with you that services should be provided without rushing because there is another client waiting. You are paying for a good service. Maybe you are sensitive to the wax because I know that people that are sensitive can experience different reactions. Wax hurts and that is the truth!!!!!! Sorry for your bad experience there but we are a group of 20 friends and we do our waxing and nails there and all the ladies and men that work there had always treated us nicely and done a good job with our pedicures, manicures, eyebrow waxing, facials and other kind of waxing. It always hurts no matter how soft and slow they do it to you.

I went to this salon to get an eyebrow wax and came out red, sore and swollen. After having my head yanked into place, very hot wax applied to my eyebrow area and strips applied and yanked off, I told the technician that she was being too rough. She then replied, "No pain, no gain". Ok, I let that one slide. However, after my head was roughly put into place again and the process of plucking started I could not take anymore. When she started on my other eyebrow, I told her to stop and that she was being too rough. At that point, I was done. The technician had another client and more than likely was rushing. I told her, as I was leaving the room (one eyebrow done and the other one not completed), that she was too rough and was rushing to get to her other client. She proceed to follow me out of the room yelling about her years of experience..blah, blah, blah. Mind you, there were other people in the salon and she is yelling at me. What great customer service! She went on to say that no one had ever told her that she was rough before. I told her that maybe they were afraid to say anything, considering being treated the way I was treated. She swiped my credit card and thew it on the desk then told me to sign the paper and leave it at the desk. No apology! By the time I got home, which was only 10 minutes away, both of my eyelids were swollen and very red. I understand that some of these people only make minimum wage plus tips..but goodness gracious. I think I am completely scared for life.