Kutter Pet Care Center

My review on their Facebook: Very unhappy with this clinic. We took our sick dog here and they said she needed an x-ray. Took her back, did the x ray then came out and told us they shouldn't have done it because our dog was too underweight from being sick to see anything but still charged us $145 for it! If they knew what they were doing they would have told us that BEFORE the x ray but instead did it just to take our money. I will never go back here again, will not recommend to anyone and will be calling to speak to a supervisor in the morning. Kutters very rude response: We are happy you sought treatment with us for your pet however find it unfortunate you declined all treatment recommendations. The doctor did not say we should not have done the radiographs, she said they were inconclusive due to the poor body condition your pet was in. It is also unfortunate you chose to draw attention to yourself through social media. When an owner lets a dog suffer chronic diarrhea, no appetite, and 20% loss of body weight for over a week without seeking treatment, it reflects poorly on the owner. You can see by our other reviews we take pet care seriously. My response to their's: Angela Champion



Wow, calling out a pet owner like that is very unprofessional. Just to give you an update on our dog, she passed away during surgery last Wednesday that was done by a much more knowledgeable vet who knew up front that she should not have had an x-ray but an ultrasound to figure out what issue was going on. They found she had cancer of the intestines and said we did all we could have done for her because she would have lost weight quickly regardless and even doing surgery they were not able to save her. So thank you Kutter, for making us out to be horrible people when we just lost a beloved member of our family. You are pretty much saying we neglected our dog which you would think if that was the case we wouldn't have spent $325 for you to tell us nothing. This just proves why I will NEVER refer anyone to your service and will make it known how you treat your customers to every animal lover I come in contact with.

Just took my dog in today for the first time(Saturday)and they got me in right away as I thought she had a bone shard gouging someplace. Every one was so kind and assuring and quick; and the place amazingly clean! It turns out that no bones were causing trouble and that she will be okay. There pricing is competitive and I will definitely bring Tai again for shots and medical care.

Awful, awful, awful. My boyfriend and I just recently adopted a new dog from the Kansas Humane Society. We have never boarded her before but were going on vacation and needed a boarding kennel. We looked up all of the boarding kennels and decided to take Bella to Kutters. We dropped her off last Monday and we trusted the clinic with our dog. We then picked her up that following Saturday. The next morning after picking her up, he paw was severely swollen and she could not walk. We immediately took her to the Wichita Emergency Animal Hospital. 5 hours and $500 later, it turns out that Bella had an infection in her paw, which the doctors at the hospital told us was caused by a dog bite that happened within the last couple of days. The only place Bella had been around other dogs was at Kutter Pet Care Center. So I called Kutters and asked to speak to a manager. After describing what happened to the manager, she told me that it could have happened in doggy daycare when the person watching them turned away for a few minutes or it could have been because Bella destroyed one of their dog dishes. First of all, the person watching the dogs in doggy daycare should have their full attention on the dogs. Second, when we picked Bella up, they told us nothing about her destroying one of their dog dishes. Third, Bella has never chewed up anything or destroyed anything in our home, she is a very soft-centered dog. Needless to say, this is a terrible, awful facility and I will never bring Bella back. I would not recommend that anyone brings their pets here.

The staff is always friendly and available to answer questions. They are good about calling back when the vets need to be consulted. We always enjoy coming in even though Boomer is not quite as thrilled as we are! We appreciate the great service and we have already recommended Kutter's to several friends.

I've been a dog owner all my life. I can say this is the best experience I have ever had. The staff is kind and knowledgeable from the receptionists to the kennel staff. They are open 7 days a week which has saved me a costly trip to the emergency vet when our dog was just a pup. I have been with them now for 4 years and have always received excellent doctor care. I wish more businesses focused on customer care the way Kutter Pet Care does! (too bad they don't see two legged kids too!)

I was very disappointed in Kutter's. We move frequently and have experienced all levels of care. Kutter's is at the bottom. My dog is 10 and the doctor never actually put her hands on the dog. I don't know how anyone can do an annual check up on a dog without actually touching her. Maybe looking in her eyes, nose, mouth, ears, and running your hands over our dog's body is to much to ask. She got her shots, but we won't be back. In fact, while vacationing in another state, I took her back to our old vet to make sure she was okay. They found a few lumps and bumps under her skin that weren't cancer, but needed to be taken care of. These were areas I had pointed out to the Kutter's doctor and were never addressed. Again, if you don't put your hands on the animal it's hard to feel the lumps growing under her skin. I was extremely frustrated with Kutter's.