Main Event Alpharetta

Came here with my fam and friend on a weekday it was just as expected up until it got late. Then there were absolutely no employees to be found.

We had our company Christmas party at this place not a very good experience. We book this place weeks in advance for our party of about 40 people and when we got there nothing was ready for the party. The food was really bad!!! The rice had about 5 lbs of salt in it and the rest of the food was cold when we finally got it. The only upside was the deserts. We could not even get them to bring water out for us to drink. The whole staff had a bad attitude and you could tell that they really did not want to be there. The waitress was very hateful and had a "You owe me attitude". It was so bad that everyone left early to go to other places. One thing about we will never book another party there! As a matter of fact I would not use this place for a family night out for fun.

We came here with the family after we saw the lines at Top Golf and I'm glad we did. We enjoyed the laser tag, bowling and a few video games. The kids had a blast. The bowling seemed to be a fair price. The laser tag was a bit expensive for 10 minutes in a smelly, sweaty laser tag vest - but again the kids loved every minute of it. Will definitely come back again if we're in the are looking for a little fun with the family.

My guest and I arrived at your establishment in Alpharetta, Ga at 2 PM in hopes to take advantage of your FUNpass. Although we called in advance to ensure we can take advantage of this offer, my guest and I were quickly notified that it would be better if we brought your 4 to close FUNpasses rather than your 9 AM to 4 PM. We agreed and asked the cashier to purchase the 4 to close FUNpasses at which he responded that we would have to wait two hours. My brother asked to speak to a manager at which he confirmed that we would have to wait until 4 PM. While waiting for 45 minutes another group of ten people arrived requesting the same passes at which the manager reached out to another individual and agreed to sell them the 4 to close FUNpasses. When I approach the superior manager about the situation he insisted that he was doing us a favor. In this situation my guest and I tried to respect your establishments rules and regulations but our attempts, time, and money was disrespected. If you have rules set in place they are expected to be followed by everyone. There were no extra steps taken to ensure that we were unable to buy the FUNpasses as soon as we arrived; even though we were informed ahead of time that we could. There were no apologizes given to me or my guest for the time wasted and the unfair treatment. After being shown an huge disdain by your staff, I called your corporate offices at which they connected me to the regional manager whom did not apologize but instead have excuses for establishments poor behavior. He stated, "if the establishment is busy they usually do not allow the 4 to close FUNpasses to be sold, and it is up the manager of the establishment." When I informed him that the place of business was totally empty, and staff members were not at their stations to assist customers; he insisted that he would get in contact with the general manger. The regional manager did not offer a follow up with me or any type of solution the genuine discourtesy that my guest and I felt. I will NEVER come back to your establishment again. Hopefully you guy will learn how to treat your guest fairly. The main goal when working in entertainment is to encourage a great experience for your guest. How do you guys expect to pursue that goal when your staff has no appreciation for the consumers dollar?