Fairfax County Credit Union

DO NOT USE THIS BANK!

Worst mistake of our life was transferring our money to this bank. Want customer service? Don't expect it here. Want reps that care about you and your account? Don't expect it here. Want to keep your money and not have it "mysteriously disappear" due to hundreds of dollars in overdraft fees even though your bank account is in the positive? Don't expect anything less than theft, robbery, and deception here.

This credit union is the most unethical organization possible. When they make a mistake (which is OFTEN), they make the customer take hours and days out of their life calling, visiting, and trying to track down the right person to talk to. They purposefully send you on a wild goose chase, hoping that you will give up so that they won't have to give you back the money that they took from you.

We even filed a complaint with the Better Business Bureau and they responded with "we can't discuss internal affairs". They are crooks and liars. We still haven't gotten our money back from them and can't buy groceries because of it, we are behind on our bills because they still have our money. I can't even keep track of the DOZENS of people I've spoken to there who keep telling me to talk to someone else. And when we finally get an appointment with the manager- he suddenly calls in sick that day. SHOCKING. Not.

We spent 8 months at this bank and it was the worst experience of our life. In total during our time with them, they illegally took over $1,000 from us and we have only gotten half of it back so far even though they keep promising that the rest will be returned to us "soon". We are not millionaires. A thousand dollars is our rent, our bills, and what we need to survive. They are about to have us evicted because we can't pay our rent now. We have been eating at friend's houses because we don't have money for food.

DO NOT USE THIS BANK IF YOU WANT TO KEEP YOUR MONEY!

THEY WILL STEAL, LIE, AND RUIN YOUR LIFE!