Brown's Alexandria Mazda

As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations.



This was my first 'new' car buying experience so I wanted to shop around before making a 5 year commitment of car payments, and in one day I had visited two other car dealerships prior to arriving at Brown's Alexandria Mazda. Not liking the vehicles I had seen at the first two dealerships, I contacted Brown's Alexandria Mazda and Bobby Custodio, one of the car salesmen there, offered to pick me up; for I recently moved to the area and did not have a car. My car buying experience with Bobby Custodio was absolutely amazing. He was very professional, accommodating, and continuously inquired if I had any questions about the application process, the car I decided to purchase; explaining how the features worked inside of the car, and was overall very personable- making my overall experience a welcoming one.



Once I met with the Finance Manager, Lorenzo Sanchez, the superb customer service continued where Bobby Custodio left off. Mr. Sanchez explained what offers were available to me and ensured that I chose one that best accommodated my financial needs. He's a phenomenal negotiator and will ensure that you get the best possible offer on the table.



Brown's Alexandria Mazda made my car buying experience a pleasurable one! From the moment you enter the dealership, you'll be greeted by people who truly care about your needs. Whether you're a first time car buyer like me or an experienced one, the sales professionals will never pressure you into buying anything- providing outstanding customer service is their main priority. Their ultimate goal is to make your car buying experience a seamless one. I will definitely return for my next car purchase in the future and will be recommending co-workers and friends to Brown's Alexandria Mazda.

THIS DEALERSHIP SUCKS!!! I made an appointment to get my car fixed because of an issue and made an appointment 2 weeks ahead for 1pm. I took a half day to get my appointment. Went there turns out the technicians were out to lunch, they were booked for another 2 hours had a full garage the usual BS, and they couldn't help me!! Then this guy comes and says that appointments let them know ahead of time when I'm coming but don't guarantee I'll be helped. WHY BOTHER MAKING AN APPOINTMENT THEN?? THIS DEALERSHIP SUCKS FROM THE CRAP ATTITUDE OF THE PEOPLE TO THE SERVICE DEPARTMENT. ESPECIALLY the service department. The customer service here sucks. They need to seriously look around to other dealerships and see how customer service is SUPPOSED to be. If I could i wouldn't give them ANY stars at all. CRAP Dealer. CRAP employees. CRAP attitude.