Southwest Suites

Wow! Unbelievable short term two bedroom apartment in the beautiful Sandia foothills! We moved from the Bay Area and needed short term housing while we hunted for a home to buy. I’m a realtor so my standards are high for quality of housing. We were a little nervous about renting a place from Southwest Suites because we couldn’t view a model before putting our money down. After getting the keys we were so surprised and delighted with the place. It was clean as a whistle, all the upgrades were superb, had absolutely every single thing we would need given that we had only clothes from our suitcases. The neighbors were quiet and friendly and we felt very safe. Plenty of great parking, places to walk dog and close post office box for sending out mail. The folks at the office were super and everything they quoted us was spot on. When we gave the fifteen day notice they were gracious, quickly communicated about our final bill and wished us well. We could not have found a better place to stay. Also there were grocery stores close by and hiking just minutes from the apartment. The appliances all worked perfectly, there was plenty of light in the apartment and heat worked great on cold nights. Just can’t gush enough about our total experience with this company.

I cannot recommend Southwest Suites. I stayed for one month as I was new to town and the concierge services were very attractive to me. Unfortunately the customer service was very very poor. Repeated phone calls went unaddressed. I asked for help finding resources such as gyms and realtor information and phone calls went unanswered and voicemail went un-returned. The apartment was well furnished and in a good area of town. The furniture was very uncomfortable especially the bed. We ended up buying a foam pad for the bed which helped out a bit. Due to the uncomfortable furniture and the exceptionally poor customer service I will not return.