K & S Service Center

tl;dr: They took advantage of an old man and refused to even apologize, much less make things right.

Here's my story.
My grandfather has been taking blades and lawn equipment to this business for years, and he really liked them. A few weeks ago, he called to have his lawnmower picked up so they could replace a wheel. This shouldn't cost over 60 dollars, 100 at the most.

Two weeks later, he called to see when it would be ready. This shouldn't be a very disrespectful thing to do, but apparently this really frustrated the owner, Abe. He was told that his "General Service Repair" would be done shortly, and that they would get to his wheel next. This is rather odd, as he didn't ask for a general service repair, he just wanted them to fix his wheel. They say that it had been written down on a sheet of paper that hadn't ever been shown to him (until much later, when his family got involved), and that it was his word against theirs.

He told us about the situation, and we decided to contact them to see what was going on. The reason we trusted him over the store owners, even though he is very old, is because he told us the day before that he was calling to just get a wheel fixed. We have been mowing his lawn pretty regularly up until then, and haven't had any issues with the actual mower.

When we contacted them, they grew meaner and meaner. I got involved, as the situation felt like they were trying to take advantage of him, and they finally agreed to have a meeting with us.

When we met, they started out by telling us what a great job they had done fixing the mower up. We explained that we didn't want that work, and he had only asked to fix the wheel. They grew angry, began yelling, and the owner, Abe, left mid meeting in a rage. All we wanted was an apology, and instead we got screamed at and called names. If you want blades sharpened, try Precision, and if you need lawnmower repairs, go to Aragon. Both are cheaper, and they are much nicer.

At K&S they do provide excellent customer service and are the best priced shop in town. All they need is your make and model number in order to service your equipment properly. They give you the information to maintain your equipment and answer your questions all you have to do is be willing to listen.
They have many years of experience and they are very skilled in their job

Rude condescending staff. They claim to give wholesale pricing on parts but they are in fact higher than anyone else. Now they have a cute little sign saying they will charge for writing up an invoice whether the customer uses them or not. Worst service in ABQ.

Worst repair/service center in town. They cant sell you the correct parts for your chainsaw and take them back when you realize the parts dont fit/work. But, they will offer to take them back if you pay them another $10 for their mistake. Will never walk-in to this poor excuse for a business again. Buyer beware!!!

I have used Abe's for two years now and they always have great service and very competitive prices. I'm very happy with the way they treated me as a valued customer. They have an on-site repair center and well stocked parts inventory, as well as the best brands of tools, power equipment and lawn/ranch care products. I give them 5 stars!