Brickleys Property Solutions

I finally decided to hire a property management company when I couldn't deal with all the problems with my tenants. I felt like all my time was spent trying to accommodate their needs. From maintenance issues to collecting rent, being a landlord is not easy. This company was recommended to me, and from the first time I talked to them, they were very responsive and professional. They answered all my questions and said they could take care of all the logistics that I had been dealing with myself by renting out my home. So far, they have been so great. Their management is way better than I could have imagined and their communication is really great. They always answer any questions I have within minutes. I would recommend this company to all.

I use these guys for an investment property we purchased in Albuquerque a couple years back and they have always done an admirable job. They always let us know about our place and give us updates. I couldn't be happier with their service. Great customer service staff.

I cannot imagine a worse property management company, and I have had several in many years as a property owner.



A tenant moved out from one property, and a month later, I sent a realtor to evaluate it for sale. Brickleys was still managing the place. The realtor reported that the property was in “appalling” condition; and that although the front door was locked, a sliding glass door had been left unlatched and accessible to the public, squatters had been living there and had apparently caused significant damage after the prior tenants left, that there was spoiled food in the kitchen -- and it goes on. Imagine hearing this from your realtor a month later, rather than the management company you trusted.



The repair contractor they use is exorbitantly expensive. Ask the price if you are considering using this place. I trusted them to perform repairs at a reasonable rate, and years later, I looked closely at my bill. They had been charging $80/hour for handyman work! Imagine paying that rate for tasks like replacing a toilet seat. Now I realize why my Albuquerque properties (which are completely paid off) were barely profitable.



When I wanted to list a property for sale, Brickleys told me I couldn't. Even though this was not expressly prohibited in the management agreement, Brickleys insisted that merely listing a property violates a tenant's right to quiet enjoyment. Google the "right to quiet enjoyment" on the Internet and see what you think. I have been an attorney for 15 years and this made me laugh out loud.



If you enjoy being jerked around, shockingly high rates, and having your property deteriorate and left open to the public, you might want to check out Brickleys.



If you want to see what others say about Brickleys, be sure to read the unpublished Yelp reviews. I wish I had.

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Note: To be as fair as possible, I forwarded this review to Brickleys for their input. Brickleys’ associate broker responded that they had sent rather generic “cleaning estimates” (which do not mention the fact that the door was unlatched, that squatters had been there, that there was spoiled food in the kitchen, and so on). Brickleys says it does not want to "alarm owners or hype up the situation." But if the situation is alarming, don't you think the owner should know??



Brickleys also wanted to point out that I had declined to have them re-key the property. This is funny, because Brickleys did not send me a work order for the re-keying until a month after the tenants moved out, so make of this what you will. (And in any event, it was a sliding glass door that was unlatched – the front door was locked.)



Finally, Brickleys wanted to say that this had happened because I had refused to use their exorbitant contractor. Well, I didn't refuse to use the contractor until December 19th -- that's nearly three weeks after the move-out. I cannot believe the silly extent to which Brickleys will try to blame its clients when things go wrong!