Rib Ranch Barbeque

Here is a major disappointment!

First experience..I use to like this place but can't even remember why. So my wife and I decided to have dinner here one night. First when we were seated the waitress said she would be right back to take our drink orders... well that took about fifteen minutes (not crowded restaurant). It took about another ten plus minutes for the drinks to come out. As we were sitting there we noticed other customers with similar frustrations. Another ten minutes later the waitress finally came to take our food order. We ordered a couple appetizers and two entrees. No one came to check if we needed refills on our drinks the entire time. Finally I had to get the attention of another waitress to ask for some more drinks. Our food came out and we were super excited but appetizers and entrees came out together. All except one.. our last appetizer came out when we were half way done with our meal. Why would we want this now?? We left disappointed and planned on never going back.



Second experience.. We had friends come over for movie night. They convinced us to order rib ranch and give them another chance. WHAT A HUGE MISTAKE! Our food shows up an hour and half after we placed out order. I kept calling and the girl on the phone kept saying the food was on the way. When the food finally shows up it was cold and gross. On top of that a third of our order was missing. We called back and they offered us credit with them for the same dollar amount of our order and not worry our credit will be waiting for us.



Third experience.. Decided to spend the night in and my pregnant wife was craving baked potatoes and a burger. I call and remind the girl that I had credit with them. She confirmed that it was her that gave me the credit and confirmed the amount. I ask if I can place an order and she asks me if she can call me back. Ten minutes later she calls me to say that the owner was not in and that he was not willing to honor the credit they had promised. What a shady way to do business. I was asked to call back and discuss with the owner. What good does that do me now? All I know is it leaves me with an unhappy wife and a major loss of respect for whoever the owner of this DUMP is.



Needless to say I will never be going back to this joke of a restaurant and neither should you.

Let me start by saying I have been going here for over 8 years. Never really had an issue besides the flys or wasps in the outside eating area. I came through Topanga Canyon from LA bumper to bumper with my wife and very hungry kids and wanted to call ahead 15 minutes to get our food ready to eat. They informed us that they do not take call ahead orders and offered no reason accept policy. I said fine we will take it to go. When we finally got there I was exhausted from the drive and did not want to wait the extra 1/2 hour to get home. So I politely told the young man behind the counter that we decided to eat in, he said he would tell the waitress. We settled down in back , wife went to wash up , kids are at the table with me and the owner comes out to our table and starts yelling at me that he told us he did not take phone orders for eating in and that his OTHER customers that had been waiting would be upset. Our order was before theirs so Ok . how about telling me in a polite voice quietly that this was the reason for the policy.



I was in utter SHOCK at this MANS Anger and rudeness. I told him forget it then and he HUFFED " NO I WILL DO IT THIS TIME " and stormed off. Like he is doing US the Favor. He showed his other customers in the room his true colors and in front of my girls age 5 & 8 WOW. I will be telling all my friends and my church family who often had events there never to go again. Serve him right to close down.......

Great location, good food, but poor customer service.