American Moving and Hauling

Amy at American moving and hauling was very unprofessional. After reading on the website that I should inform them of any large items I called and explained that I had a large granite dinning room table that took 4 men to lift on previous moves. Amy reassure me that her (2) men could handle the job. I restated my concern, but left it to the professionals to do their job. My concern was that they if they struggled to lift the table they would either break it or they would take up more time than needed for my move. Well, the latter happened. It took over 45 minutes to move my dining room table alone. Another gentleman was called out to assist. When I called Amy, she stated that she didn't not know that the table was that heavy and would have to charge me for the extra time and extra man even though I stated my concerns up front. (IT CLEARLY STATES TO TELL YOU WHEN YOU HAVE LARGE ITEMS AND I DID, WHAT MORE COULD I DO?) I had she been diligent into quoting me an accurate price or at least mentioning that it was possible that I could be charged extra I could have been prepared. When the gentlemen arrived at my house they had not been informed of the heavy table and asked several times had I mentioned this. Throughout my discussion with Amy, she never apologized and only stated that she couldn't understand why I was making a big deal and acted as if she was doing me a favor. In business when you make a mistake it shouldn't be the customers responsibility to pay for it.