Top Hat Chimney Sweep

Called on a Tuesday to setup an appointment for chimney cleaning. They said the only time they had was that Friday at 1pm.
Friday comes, no confirmation call. I call them 30 minutes before the appointment to see if they are still coming. The secretary says they are out in Kechi, KS installing a stove and they could be a little late. 30 minutes after this the supervisor calls me and asks to reschedule for 3pm as they ran into a snag installing a stove, and it took both of their crews to do it. I agree.
3pm rolls around, 3:15, 3:20, 3:30 - nothing. No one has called and no one is at my door. I called their office and the secretary says they just pulled into the shop and they are loading some stuff into there trucks. I hear the supervisor telling her to tell me he will call me back in a few minutes. we get off the phone and I wait.... 15 min, 20 min, 30 min. I finally call the office back - it's 4pm!
The supervisor, Nick, answers the phone. He gives me the song and dance again that they were stuck installing the stove in Kechi. I get that, and I get that the weather is turning bad - My REAL problem is that no one had the courtesy to even give me a phone call. The whole time I was calling them and asking when they would get here. I am positive I can find better customer service anywhere else. Don't waste your time or money with these guys - If they can't even get 'calling the customer' right, what else will they mess up?

Did an amazing job cleaning my chimney. Nice people. Very reliable.