AZ Air Conditioning and Heating

Thank you for a professional job at my house. We are comfortable and happy with our new unit. Wish you success and I’ll will refer you to anyone who needs your services.
Best wishes!

Very Impressed. The "Crew" showed up right on time and the install went perfectly. They all worked like a well oiled machine, cleaned up after they were done, and the system works like a charm. "WELL DONE"!! Thanks so much to you and the "CREW"

The central air in our newly purchased condo in Los Angeles was very old and needed to be replaced (both cooling and heating). The heat pump condenser on the roof with its condensate line, refrigeration line, electric cable, and switch box were all rusted and the air handler (fan coil) inside the unit was also in a poor shape. On top of that, the air handler was located inside the ceiling in the unit entry area with no access to the equipment (all dry walled by previous owner). This was rather a complicated job especially with our time window being about a week. In the mean time, the condo had to be re-painted so the HVAC replacement job had to be coordinated with the paint job. I got two written estimates with looking at the condo and one estimate over the phone. I liked both companies that gave me written estimates, but I easily chose the AZ Air Conditioning and Heating, Inc. located in Van Nuys. First of all, they are Costco Contractors and they are recommended by Costco. Second, they install Lennox equipment with 10 years equipment warranty and 5 years labor warranty. The other contractors offered only one year labor warranty. Third, there was a very generous Costco cash card rebate offer that made AZ overall estimate competitive. Forth, I was impressed with Matt (AZ Comfort Consultant). He was extremely knowledgeable, professional, and friendly, and above all understood my time constraint. He explained to me how they will cut the dry wall and replace the pancake air handler unit (made by First Company) and then install a panel for future access. They will fix the ceiling and make it ready to be painted. Additionally, AZ will get a city permit for the job. The next day, Raul and his two-man crew arrived at the place at 8:00 AM (as promised) and started the HVAC replacement job. They were simply OUTSTANDING. Raul paid so much attention to the details and made sure everything was done correctly and neatly. I was really impressed with their professionalism, knowledge, and attention to details. The job was not easy, but they were equipped and ready for it. They covered the hardwood floors and cleaned the whole area after the job was done. As Matt told me, they replaced everything in the central air system including a new Honeywell touch screen digital state of the art thermostat, a new safety switch, and new circuit breakers. They almost completed the job on the same day, but unfortunately, the ordered panel was a little small for the area. No problem, Raul measured the area and ordered a new panel including a vent area for the intake to be installed the next day. As promised, Raul and his crew came to my place and installed a new panel, patched the ceiling and made it ready to be painted. Again, they were really EXCELLENT. I am so glad I chose AZ for my HVAC job. This was a really good decision. I am sure all the AZ crews are good, but I will always ask for Raul. The AZ Air Conditioning and Heating did an extremely excellent job for me and I sincerely thank Matt, Raul and his crew, and Doreen and Jennifer (who were so nice and helped me with the appointments and schedule reminders) for a job well-done. I also thank Zach and Joe for running such an outstanding HVAC company in Los Angeles area. I truly appreciate the wonderful job you did for us. I strongly will and have already recommended AZ to friends and I will definitely come back to AZ for future HVAC-related work. Yesterday, I got a very nice certificate of the Warranties on Parts and Labor with all the information I needed, a detailed job invoice, and a thank you letter from AZ in a nice folder. Very impressive, not too many companies do these things any more. Go with AZ Air Conditioning and Heating for your HVAC jobs, and you will be glad you did.

Parviz M.

I recently met AZ Air Conditioning & Heating at their exhibit at the Costco. We set up an appointment for a free estimate at my home the following week. We recently purchased a home needing a new HVAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before AZ Air Conditioning & Heating arrived. I had one contractor out who said they could "fix" my 17 year-old unit for $1,200 – a unit that was really beyond its' life expectancy. I had also seen my daughter's experience purchasing a unit for her home. No one measured anything--they just told her which unit she needed and how much. I didn't have high expectations. I was prepared for the typical quick look at my exiting unit and a quick estimate. To my surprise, AZ Air Conditioning & Heating set up their computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy's website. (Did you know that most homes have units that are too large? Yeah, I didn't either!)

AZ Air Conditioning & Heating actually had a copy of the Department of Energy's website in his presentation materials. I never had to mention Manual J or Manual D, as AZ Air Conditioning & Heating beat me to it. I honestly felt like we'd had an education. He also didn't try to sell a particular unit, but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met AZ Air Conditioning & Heating installation technicians who were professional and very neat. Such genuinely nice people! They take pride in their work and workmanship and, most of all, in their customers' satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times throughout the season to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them.

John D.

I wanted to send you some comments regarding our recent Heating/Cooling system - feel free to use this information in your future sales activities. We found AZ Air Conditioning & Heating via their web site - the site was very easy to use - and I was able to define our project and get responses back quickly. Our heating/cooling project was driven by a couple of key factors - our old system was 12 years of age 5 Ton Carrier; we wanted to install a more efficient system- so it was key that we get a system that uses minimal electricity in the winter and the summer. We only had been in the house for 6 months so I did not have the historic usage for the summer months – but I figured we were currently running 1800 KWH - so our new system had to reduce that usage - I did a lot of research - I found that two factors were key in selecting a "partner" to provide our new system. First - they had to do a proper load sizing for the home; and they had to have experience installing / servicing the products. Key on the sizing was that an oversized unit would actually be less efficient and could cause some rooms to be too cold or too hot. We had quotes / estimates from other companies from recommended vendors. All of these companies had the historic experience: they all did heating and cooling analysis - but the quality of these assessments were driven more by my questions than any proper sizing or measurements. All these companies recommended a 5 Ton system - even though most of their calculations came up at 4 ton - their logic was that with global warming average temp might be a lot higher soon. Only one of these companies actually gave me a hard copy - AZ Air Conditioning & Heating others provided me with two separate load calculations - both recommended a 4 Ton system based on the information we provided. The calculations were given to us and were easy to read and understand. We went with a Lennox unit - hybrid system. The Lennox Unit has a great warranty on the whole system - which was another key for us - we are going to be here a long time. So far it runs great, very quiet - I love getting my utility bills now as we can see the improvement and savings. When the time came to install the equipment - the AZ Air Conditioning & Heating crew showed up on time, ready to get to work. The new unit arrived at approx 8:30am - and they got to work right away. We had the condenser unit relocated, and the heat pump / furnace is a 95% efficient device- which required new venting. The team reworked the cooling lines for the new location. We are very happy with their performance.

I am glad I chose AZ Air Conditioning & Heating as the contractor for our new Air and Heating system. The choice boiled down to who provided me with the best value. I was not looking for a Cadillac, rather a system that was much more efficient than the Carrier unit I have had for 10 years. The analysis provided to me by AZ Air Conditioning & Heating after their extensive evaluation of our home's design conditions and our heating and cooling requirements convinced me that this company has done its' homework and knowledge of our needs living in a humid environment. We liked Lennox and asked AZ Air Conditioning & Heating for that brand to be installed. He then recommended a Lennox Condenser and Furnace Package that qualifies for the Federal tax credit and the TEP rebate. This replaced the 5 ton Carrier I had which was much less efficient. We have thus far used the new AC approximately five months since it was installed. It reaches the temperature we have set so much faster and is not operating as long as our old unit plus the Condenser is much quieter. Our recent electric bill was almost $150.00 less than the previous month. The other two Contractors who gave us an estimate were not near as thorough and were clearly pushing us in the direction of more expensive systems. The warranties on these units were no better than the Lennox system. The additional warranty provided by AZ Air Conditioning & Heating was a plus.

The installers were very knowledgeable and professional. Proper installation is very critical. As a retired Quality Eng. Manager I am well aware that any system is not reliable if improperly installed. Overall I am confident that we made an excellent decision in choosing AZ Air Conditioning & Heating.

When my home's fifteen-year old Bryant 5-ton AC Furnace split system needed replacement, I requested estimates from three HVAC businesses in the area that received excellent reviews on Angie's List. AZ Air Conditioning & Heating was one of them. I used to be a maintenance supervisor at an elderly apartment complex so I do know a few things in the field. As I explained to each estimator, my two main complaints with the existing Bryant unit was that it would cycle on and off frequently resulting in uncomfortable temperature swings both in summer and winter, and that the unit was much too loud inside and outside the home. To reduce the noise level, I asked each estimator about relocating the unit to the roof. Each said that it could be done, but AZ Air Conditioning & Heating was the only one to have the company's Installer come to my house to look into it directly. AZ Air Conditioning & Heating explained that, despite the claims of other estimators, although roof relocation could be done, for several logical and clearly explained reasons, it was really not the best way to go. Alex further explained several additional measures that could be taken to reduce inside noise if a Lennox variable speed unit was installed in the current HVAC interior location. Based on price and some unrealistic promises (and bad decision making), and despite my wife's preference for AZ Air Conditioning & Heating, I decided to have a 5-ton Rheem unit installed by a different company. As soon as the Rheem blower was turned on for testing during the installation procedure, my wife and I both realized that the noise level was noticeably louder than noise from our old Bryant unit. To make this too-long-story somewhat shorter, I refused to continue with the Rheem installation, and demanded the company remove the unit. Taking AZ Air Conditioning & Heating's advice, I then had AZ Air Conditioning & Heating install a Lennox 17 SEER XC 17 SL280V 4-ton two stage unit. To further reduce noise levels, AZ Air Conditioning & Heating cleverly enlarged the return intake, lined the return surface areas with high quality sound board, and re-covered the HVAC room with metal. Four AZ Air Conditioning & Heating technicians worked all day and did a very thorough and professional job. My wife and I are quite happy with the result. The Lennox heating is very even and the blower sound is much reduced. During testing of the AC the indoor unit was very quiet, and my neighbor is really going to be happy with the reduced compressor noise next summer. Except for the occasional ribbing from my wife, the finished result turned out much better that I expected. Good job AZ Air Conditioning & Heating!