LA Fitness

Wanted to give a shoutout to Aaron for the ab class. Great job! My six pack is in there somewhere and I cant wait to see them with your help����

I say dislike instead of hate because the gym itself isn't half bad.



When it comes to cleanliness I see the staff constantly cleaning the equipment, the one gentleman that cleans has a WONDERFUL personality. There is not one time in the five months that I've been going there, I go almost six days a week, that he has not been the most pleasant person there. He is the epitome of how a customer service rep SHOULD behave, and there lies the problem.

As reviews have said the boss of this location is very cold, unwelcoming, not someone that should be sitting in the front basically. I have never seen him smile.

I paid for five months of a membership and signed up for a membership and paid over the phone. I wasn't informed when I signed up of the stipulations of ending a membership if I so desired.

Now I admit I did not read the contract, however this is why I asked an employee at this branch if my membership would end when the days I've paid for came to a close. I also asked if I would be automatically reissued a membership for a month meaning I would be charged automatically. I asked THREE TIMES and a month in advance of my membership ending. I was told that I wouldn't be charged and my membership would end, I clarified twice to make sure he understood exactly what I was saying and I understood him.

What do you know my membership ended and I saw a charge from them for the amount of a membership. I called the office and was told repeatedly about the contract that stated this stipulation and told that the associate I dealt with likely didn't say such a thing. So I was basically told they thought I was lying and that even though it was their employees fault for not giving me the correct answer that I couldn't get a refund.

I called the customer service office of the area and let them know what had happened and that I'd like a refund. Hmm, well the contract stated how to end a membership and oh yes I could certainly end my membership after the month they charged me for was up.....on and on.



I work in customer service, a hotel as a manager, and the customer service I received both at the location and customer service was disgusting! They both argued with me for ten minutes and tried to play the situation off as my fault for not reading the contract which I admitted to. Playing it off from the fact that I requested the information I would have found in the contract from THEIR EMPLOYEE and he lied or didn't know but in any case gave me an answer I relied on. So my next step would be to talk to yet ANOTHER person who may or may not be able to give me a refund....ARE YOU JOKING!?

You DO NOT in customer service tell a customer they are wrong, argue with them, or be as money grubbing as this company is and expect to keep members. $38 is not a lot of money to me nor should it be to them, the point is that I was given a response and had a certain expectation that was not met and yet this company obviously is very stingy to the point that their employees don't feel they should offer a refund even when they are in the wrong. If one of my employees quoted a room a night at $38 when really the price was $99/night I could not in good customer service not honor the $38 rate, even though wrong, because that was what the customer expected.



Shame on you LA Fitness for employing and training people who do not understand the meaning of customer service. At the beginning of this ordeal I was still very much considering being a member even with the error after however I have not nor will I recommend your company. One of the worst ways to lose customers and potential is by word of mouth tsk tsk.