Tam's Quality Auto Repair Inc

CUSTOMERS BEWARE. I dropped my Lexus GX 470 off on Feb 2nd 2017 and got it back Feb 6th 2017. The shop owner was supposed to change both headlights, both fog light, and 1 rear backup light, plus change my front passenger side shock and valve cover gaskets. I bought all the lights and the shocks. He only needed to buy the gasket cover parts. He said $700. I said Ok. He called me on Feb 3rd and said I bought 2 of the same passenger side fog light and 1 of them was broken out of the box, and seeing that he has the front bumper off I should go ahead, and buy the driver side fog light so that I don't have to pay an additional cost to take the bumper off again if I chose to buy the light another time. I said Ok. So now it is $700 plus $306 for Lexus brand fog light. When I pick my truck up on Feb 6th he said he could not do the shocks because it needed a special tool, which turns out to be a lie because all it needed was an adjustable Wrench. He also lied about me buying 2 of the same fog light. The broken light was the driver side light which he, the owner broke. because luckily the dealer who I bought my Lexus light from took pictures of them along with the serial # on each package and sent them to me just to protect himself because he has been doing it for years and have learnt his lesson. So when I got the bill I got a bill for $1006.00($700 + $306). I said but why is it that much when the shocks were not replaced; he said he had to do some other work which made up for the original charge to replace the shocks. When I should him the pictures from the dealer showing that the lights were never broke and that they were a left and right side, along with the serial # on the light packages matching the serial # in the pictures he has no answer. So he lied about the light and he lied about changing the shocks would need a special tool. I took my truck to another mechanic who changed my shock using 2 adjustable wrenches. CUSTOMERS BEWARE

Tam and his crew are very nice people and great mechanics. I have been taking all of our cars for over 10 years and he has never cheated me. I know because I've checked up on the prices. He is a man of principles.

Very, very satisfied. Didn't over-charge me and didn't try to pressure me into spending more money with him. Went in for a problem, diagnosed the problem, he fixed it immediately and I was happy. I've even gone in and even called thinking I had a problem and he told me what it was over the phone and told me what to do so I wouldn't have to spend my money on what I didn't need. All these other mechanic shops just want you money. Mr. Tam prefers a long term relationship with customers and that's what matters the most. I'll even pay what the dealers charge to have him work on my car. Don't hesitate to leave your car with Mr. Tam.

Very, very satisfied. Didn't over-charge me and didn't try to pressure me into spending more money with him. Went in for a problem, diagnosed the problem, he fixed it immediately and I was happy. I've even gone in and even called thinking I had a problem and he told me what it was over the phone and told me what to do so I wouldn't have to spend my money on what I didn't need. All these other mechanic shops just want you money. Mr. Tam prefers a long term relationship with customers and that's what matters the most. I'll even pay what the dealers charge to have him work on my car. Don't hesitate to leave your car with Mr. Tam.

Do not trust anyone else. This IS the mechanic for you. He is honest and does excellent quality work and WILL NOT rob a woman simply because she's a woman and does not understand.