Mr Appliance

BEWARE - RIP OFF !!!!!! WILL NEVER EVER USE AGAIN. Front Load Washer door would not close. I was told that I needed a new latch and door lock assembly. I was told that the door lock assembly was quite expensive and I was charged for $354.27. They actually put the part numbers on the receipt. I looked online afterwards - the door lock assembly was $42.57 and the latch was $5.86 a total of $48.43. A standard service charge is $79.00. So I was charged $275.27 for parts that I COULD BUY ELSEWHERE for $48.43 (and you know they are making money also). So Mr Appliance gets those parts for even cheaper. The parts were marked up over 500%.

Very disappointed with Mr. Appliance. It took three days to figure out that a simple small piece of paper was causing our washing machine to leak. This is after a repair guy came out and decided that the "float switch" was the problem and replaced it the following day. Turns out it wasn't the "float switch" because our washing machine began to leak again! That is a mistake on the technician and Mr. Appliance's part...which we were almost charged for!!! After my boyfriend and I cleaned up the leak from the washing machine (which was supposed to be fixed), HE finds out that it wasn't the "float switch" but really the fabric softener tray was not draining right. So after calling Mr. Appliance and explaining the situation a different technician came out to take a look. My boyfriend showed the technician where the problem area was...the technician took one look and saw there was a little piece of paper that was causing the problem. It didn't even take the guy five minutes! It was pretty comical after all that headache and hassle we went through. Then to think that Mr. Appliance charges us $158 after it all!!! Excuse me, but $158 to get a piece of paper out of the washing machine???? After YOUR technician messed up the first two times and after we had to deal with the clean up and determine the problem ourselves. I get we can be charged an initial service fee for someone to come out and take a look. But $158 is absolutely outrageous. We are reasonable people and we are very displeased and feel ripped off. And your customer service was very poor and we got absolutely no where with anyone - Dawn was even nice enough and threatened to send us to Collections if we refused to pay the full price. It just would have been nice to see a bit of understanding within the company but I guess that is what happens when a business only cares about gaining an extra buck. That being said, we will never recommend nor use Mr. Appliance services ever again - and you can look for our story on every service rating site. Thanks for nothing.

Paid $79 for them to come out for 10 mins and tell me I need a new washing machine -_-. Huge waste of money. I probably will never live this down with my husband.