Courtesy Kia Of Brandon

Id give 0 if I could. Purchased a new Sedona and selling mine to a private purchaser. They had an accident with it as they were bringing it back to me. Only the sales person called to tell me. Didnt reach out to the owner of the truck they ran into either. Management never called. I had to pay 2 additional months on that car plus insurance til it was fixed. Took them forever too. Also the van i purchased advertised on their corporate page under comparisons that a cd player came standard in this model. Well it doesn’t and they don’t back their advertisement. They had the vin numbers screwed up. When i got the damaged van back and i delivered it to the new owners 2 Hrs away we realized they broke the door but they said it could have been because of the age (5 yrs old). Took them weeks to fix this as well but they did give a loaner. Told us would give 2 yr extended warranty for the troubles. But then said, no way, just 2 free oil changes. Cost me more then this is worth. Should have gone to the other dealer. When i was car shopping they called me 3xs a day. After when they did the damage they dont want to be bothered. Stay away

As far as car service goes they are horrible! Bought a $40,000 car with a $3000 service plan. First time I went in for oil change they kept me waiting TWO HOURS. Then tried saying it was because of a recall on the radio system. I complained that they could have communicated this with me. Was told it wouldn't happen again. Decided to give them second chance and went in today for another APPOINTMENT and once again was there for 1 HOUR & 45 minutes! When I confronted manager John Waitekus (maybe code for wait at kia's forever) gave me the EXACT same excuse as last time! They are NOT TRUSTWORTHY! Go to jiffy lube and DON'T BUT SERVICE PLAN!

Because of my income from Social security they would not even work with me-not even a co-signer..I would never recommend them..There are plenty of other dealers that DO work with you.Horrible place.

I had a great sales experience at Courtesy Kia of Brandon. They were able to work with me and get me in a beautiful new car. My salesman John was very friendly and down to earth. I will return here in the future for my next vehicle purchase.