Cakes Plus

The cake looked amazing, until I noticed the name was wrong. I was met with a blank stare, with no emotion at all. She was the person who took the order at the beginning of the week. She double checked to make sure the name was on the order (like that mattered) and it WAS ordered correctly. She said asked the other person taking a cake order to assist her in fixing the name. After a 40 minute wait, the two people in the shop working “attempted” to erase the name on white icing, used a different color icing to write on a smeared background. It looked terrible and unprofessional. I said it was unacceptable and asked the girl to reach out to the owners. After another disappearing act in the back for 15 mins, she said they were out on deliveries and could not take a call. I told her the party was on Sunday and I could meet the cake decorator back in the morning. Just a blank stare again and said she would see what they wanted to do. She just wanted me to take the cake and a small box of 4 petite fours for the problem and leave, she would call me after she reached the owners. 2 phone calls after I left the shop she said I needed to text her a picture, which I did, however the number provided was a land line and the shop was closed. Never did I hear back from Cakes Plus. I am very disappointed in their service. I served an unprofessional, expensive cake at a party for my grand baby. How embarrassing. I used them for other birthdays and for my daughter’s wedding, but never had a problem. I would give them 0 Stars if that was a choice. Rude and unprofessional.

Bought my mother in law's eighth birthday cake there. Wow. Edible red roses and gold bows. Cake was incredible and the fondant tasted good too. Highly recommend this place for really special occasion.

I was looking for something special to bring for Thanksgiving Dinner. I went to this place called Cakes Plus in Tampa. Let me tell you, the best cake I have tasted. I am addicted to sweets and this cake was one of a kind. My friend Paula was impress on all the detail and it tasted good!!!! Ask for Mario he was very helpful.

My birthday cake was unique! I would let them surprise me with anything!