Nationwide Vision

I would like to take a moment and commend the staff at Nationwide Vision for their outstanding customer service, caring and dedication. I have been a customer for the past 4 years. This year I experienced some bad changes in my vision and scripts from my regular Ophthalmologist were wrong on two occasions. The dedication of Tania Ackley, (office manger), and Dr. Huber made a very bad situation into a positive one. From remaking glasses on a couple of occasions to Dr Huber checking and rechecking my eyes for changes and redoing scripts; to the understanding and caring that was shown by Tania, I don't how I would have made it through this difficult time.

I was always greeted with a warm sincere hello by the other office staff and my issues were always addressed with care, concern and understanding.

To the office staff, Tania and Dr Huber, my sincerest thanks and appreciation for always going above and beyond your job. You guys rock!!!!

I only wish that I could give you more than 5 stars because you truly deserve it!!!

I went in and did a medical as i was having problems with my eyes i went through the whole exam doctor seemed very nice afterward i was told if i wanted a copy of my prescription it would be an additional $ 18 ok i paid it went back the next day and ordered glassed was told 3 to 5 days now it has been 7 days and i am told it will be another week as they had to send the frames to the lab and the lab just received them wow also the possibility of contacts was never discussed with me as an option to glasses also the 2 pair for $99 turned into 1 pair for $140 so i call and ask about contacts they tell me since i am a new and existing customer it would only be an additional $50 for a fitting and i could just come in so 1 1/2 days later i go in explain everything to the lady and she tells me she could get me in in 2 weeks mind you there is only 1 other customer in the store besides myself i explain i will be leaving town for work and will not be beck till the end of October and she replies that i have 90 days to receive that $50 dollar deal i just told her i would not be in town for the next 90 days as i am to leave in 2 weeks that is why i came in now so we would have time for the fitting ect ect so it seems they are more concerned about taking money from new clients than taking care of a new and current customer mind you i have never had glasses or contacts so all of this is new to me and they sure didn't take any extra minutes to help explain anything to me about any options and i feel like i have been ripped off and disregarded so i have only rated 1 star and i would not recommend anyone go there and since this needing glasses thing is all new to me i really am not sure as to were i should take my business to but it wont be here at the Greenway and Cotton ln store in Surprise