Springville Floral & Gift

I have always had excellent service, from this florist. every year they make a beautiful flower arrangement for my son grave site. for my mothers 90th birthday, mother days, they were swamped with orders, they went out of there way to make a beautiful flower arrangement for her.

Sent my wife an anniversary bouquet (we were apart for our aniversary this year due to traveling) and it was so bad she took them back to get a new bouquet. The owner was very rude to her about it, but gave her a different bouquet. Then to be sure she FIXED the problem the the owner called me and informed me of the situation and explained that she was so sorry my wife was not happy that she spent 15 minutes telling me that the bouquet was perfect and the flowers the freshest flowers ever and that she was utterly baffled that the bouquet did not meet her standards and that she was so shocked my wife would dare return them. He also detailed how perfect each flower was and why she thought my wife should not have been upset. The more I thought about it the more shocked I am. My wife never EVER complains about crappy service. But most of all, if a bouquet is bad enough to get returned how could you ever think it would be appropriate to call the person who bought the gift and inform them that the recipient was upset but wrong to be upset. Bad form lady, bad form! And judging by all the other reviews I can find online a lot of other people have gotten terrible bouquets too.