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09/22/2021
Took my family of 9 to this establishment on 9/20 around 8p. When we walked in no one greeted us and finally waiter came and sat us at a table right at the door that was dirty. I asked if we could sit at the next table and she told me that table had already been cleaned🤔🤔 I asked for a manager that didn’t come right out. So I guess she heard me ask fo a manager and she came and moved us to the next table, she picked up the silverware and menus and just threw them on the table which only had six chairs. I told her we have a party of 9 and she raised her hands as to say and??? We had to get our own chairs.The manager came out and I explained what happened. He didn’t seem very concerned, just said he would talk to her. I asked for another waiter and we got Vinny. He was AMAZING!! I understand business are short handed and everyone is stretched thin, but customer service should always be top priority. If it wasn’t for my grandkids needing to eat after practice I would have left. We spent almost $300 here. We will not be visiting the establishment again.
Details
Phone: (501) 476-7180
Address: 6000 Warden Rd, Sherwood, AR 72120
Website: https://www.ontheborder.com/location/sherwood-ar?listing=yext
More Info
- General Info
- Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors including tacos, margaritas, enchiladas, burritos, and sizzling fajitas. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Sherwood, AR.Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors including tacos, margaritas, enchiladas, burritos, and sizzling fajitas. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Sherwood, AR.
- Email Business
- Payment method
- all major credit cards, check, master card, visa, amex, cash, diners club, discover
- Price Range
- $$
- Other Links
https://www.ontheborder.com/location/sherwood-ar?listing=yext
https://www.ontheborder.com/locations/sherwood
https://www.ontheborder.com/locations/sherwood/?listing=yext
- Categories
- Other Information
Parking: Lot, Private
Wi-Fi: Free
Bike Parking: Yes
Attire: Casual
Cuisines: Mexican, Take Out, Latin American, Bar & Grills
Alcohol: Beer, Full Bar, Wine
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average