Jack in the Box

I received the most awful looking eggrolls ever from here. They were clearly overcooked and semi burnt. I was in a hurry and didn't get to check my order before I pulled away from the window because I was on my lunch break. When I arrived back to work and went to eat the eggrolls, I was shocked. Why would anyone serve these knowing full well that they were way overcooked? Tried to call and speak to a manager and no surprise, no one answered the phone and no answering machine to leave a message. Wasn't given a receipt with my order either so can't go back & prove who handled this transaction.