Hobbs Hilltop Automotive Inc

I have had highly questionable service both times I have taken my car to Hobbs. I will not be taking my car back.

The first time I took my car here, it was because I had failed an emissions test. There was a broken camshaft censor, which was replaced by Hobbs.

They not only charged me for the part and the labor, but an additional $135 because my vehicle failed the emissions test. This was a completely unnecessary charge for a service that they did not perform. When I brought this to their attention, they refused to waive the fee.

My first bill was $428.

The second time I went to Hobbs, it was for an oil change. This is a simple procedure on my car, and should've cost about $50.

When I dropped off my car, an employee mentioned that the engine air filter would be replaced if necessary. I told him that it was just replaced, so it shouldn't be a problem.

When I picked my car up from Hobbs, I found out that they had changed the engine air filter. I showed them the invoice from a shop that recorded it being changed 2200 miles ago. The Hobbs employee insisted that the filter was dirty and that I had been driving in dust and dirt (which was not true).

On top of this charge, they replaced 2 lights that had gone out. I did not ask for this to be done, and I was not told that this was being done.

My second bill was $123.

In both of these instances, not only was I charged for services that I did not ask for, but I received customer service that was well below average.