Massage Envy Spa - Shea

I sent this letter to owner Paul Grindstaff on Jan the 27th no response yet so sent it to corporate office in Scottsdale, Arizona, no response either. this is the letter that i sent them. Hi I am not sure if you spoke to Elvia in regards to incident that occured at your office in Mcallen. I would like you to know what happened and that I want to cancel my account for that reason. I went on the 25th of Jan 2010 and as I left I used my credit card (as I always do) to pay for tip. Upon doing that Daisy informed me that massage was not due till 26th and that she could change date to 25th. I told her that they should have informed me when I made appt. Anyways somehow she charged my credit card for the month plus tip. I told her that card on file should have been charged and when she tried to reverse it couldnt. She then argued with me that she didnt charge my card and I showed her the receipt with my card # on it. She just didnt get it. I got more upset because I knew I did not have enough money on that card to cover what she charged n that it owuld overdraft my account which it did. She then called Elvia to correct it and tried n tried to explain it to her n correct it n couldnt so I asked to speak to her. Elvia informed me that she would have to go into different account and that would have to been done next day and for me to leave my credit number. No way I was going to do that and leave my info with Daisy. She then stated that she would call someone who lived close by. So ten min later Monica shows up, obviously upset, came on to office glanced over at me and went to office. Then Daisy went in n they were talking, I waited, then I got up and went in, they didnt acknowledge me so I asked whats the delay daisy started again to explain. Monica did the refund gave me receipt and Daisy was still talking and saying she didnt charge me and showing Monica how she had done transaction. I was beyond upset at this point. Im sorry is a damn idiot. I told them that they had t figure things out and I left. Upon leaving I asked Megan, who apoligized for everything, who was the manager, she said it was Monica. I told her she didnt even apoligize to me. I was livid left extremely upset. It was 7:15 pm. I was delayed getting home making dinner n picking up kids. I called Megan back and asked who was owner she told me you but couldnt get me email. I cried on the phone with her cuz I was so upset at what happend and that Monica acted the way she did. Then I got a call from Elvia who apoligized and said that she was going to office to see what happened and figure things out. She called me again yesterday n apoligized and stated that you were in the office n would speak to you in regards to this. I told her that I felt I should not even be charged for the massage I went in the to destress and came out worse. I checked my account today and no credit yet and to top it off Daisy charged me for the massage plus the tip twice so a total of $65 was charged. Please email or call me with a response to this problem with your Mcallen office.