S & S Mercedes Service & Repair

The guys at S&S are awesome. I used to got to Sarasota Auto Werks but after Rex tried to rob me of $4000+ dollars on a repair that consisted of replacing my exhaust manifolds, turbo and cat converter.... I took it to S&S for a second opinion and it ended up being a $115 boost pressure hose. Have been going there ever since. Great service, on point diagnostics every time, clean shop and cheaper than anyone else in town.

I would leave minus-1 star for S&S Mercedes Repair if I could.



I took my Benz wagon to them for an alignment, and the S&S mechanic pointed out ripped rubber front axle cover boots that allowed dirt to get into the gears and caused a mild tapping. I paid for a new pair of rubber covers ($200) and 5 hrs of labor for the axles to come out and be cleaned, but the problem was far worse upon completion to the point that the car was undriveable. The mechanic then ordered rebuilt Benz axles (free labor; I paid for the parts) to rectify the problem. As my research showed that rebuilt axles come equipped with the rubber axle covers, I'd essentially paid for two pairs of the rubber covers.



When the car was done the second time, I asked for either the initial pair returned or a $200 credit, though the mechanic claimed that the first pair had to be sent back with my old axles for core credit. I don't know cars, but this sounded fishy...



Through a consumer advocacy organization, I was able to get a written statement from S&S Mercedes naming the company they purchased the rebuilt axles from that had (allegedly) required the rubber axle covers to be returned with the axle cores for credit. I shared the information via mail with the named company in Colorado, and the owner replied with an apology; he assured me that they have no such requirement, that the rubber covers were not in fact returned anyhow, and that his company had no part in this "scam" that my mechanic had pulled on me.



Nice & honest guys, huh? Learn from my sad experience and go elsewhere.