Big T Tire & Muffler

Do not take your vehicle here....I brought my car into this shop and a performance muffler that I purchased online, so they can do a custom exhaust. The car had a factory exhaust system so I wanted them to eliminate the factory exhaust from the catalytic converter all the way to the back. After the install, I took the car for a drive and there was a serious rattle. Not something to ignore and very annouying. I took the car back the same day and explained to them the rattling. When the car was put back on the lift, the same man that installed the exhaust, fixed the rattling (so I thought) but decided to raise my muffler a little cause he and I noticed it was hanging a little to low. This "Genius" took a 3 foot screw driver (which is also used as a pry bar) and decided to press up against a brand new muffler to give it the angle he wanted...he destroyed the look of my brand new muffler and put a crease on it...I about lost it when I saw him do that. I kept my mouth shut and I just took it as a loss. After many months later, the rattling came back so I took it in to the same shop. When the car was put on the lift, I was called into the bay and asked what was my concern...I showed them where the welds done by the man were not good at all and had broken off...this caused my entire back half of the exhaust to hang low to a point that it could've broken off the rest of the supporting hooks and cause a undesirable accident. I was told straight to my face by the guy who installed the entire exhaust that "he didn't do that and that he doesn't do horrible welds like that". Again, I lost my cool because I couldn't believe that both would lie to my face and insult my intelligence the way they did. The shop manager and his installer did the entire job and for me to be told other wise, when I was actually standing there the whole time was so disrespectful. The shop manager even went to the extent to tell me that they only installed the straight pipe and that's it...I pulled out the receipt and showed them the total price which was a total of $187.00. I told the manager that if he thinks I paid almost $200 for just a straight pipe he is out of his mind and a crook...I told them that they are crazy for thinking that I left there with a straight pipe and not a complete exhaust...they were also basically saying that I left there with the straight pipe and went somewhere else to get the muffler done. Their welders/muffler installers suck! Another thing I want to mention....I've noticed from this experience and other times I've taken my other vehicles there. The manager Dave or dae (whatever his name is) when he gets a phone call, he always has an excuse not to take a car or the job needed for a car...it's like he's afraid or to lazy to get business rolling in. He always says "eh or oh wow I'm busy". It's like it bothers him that business is coming in or he's just content with little jobs. Today he's told about 5 people that have called that they will have to wait till Monday (because Saturday is New Year's Eve) to get their car looked at when it was only 830 in the morning, the day has just begun and there was only 2 of us waiting on service. Someone posted on here that happy customers should post the "good things" about this shop. Well, I guess there aren't many happy customers because this shop has the worse service, their quality of work is horrible, the welder is a liar, and the manager and owner do not check up on the employees and their quality. Makes me wonder now, why they only do shocks, brakes and mufflers, they are not qualified enough to do engine repairs or jobs to that caliber. At least in my opinion, they are a bunch of older guys not equipped enough mentally to take on hard jobs. Again, don't take your car here, I'm angry at the service provided, but at the end of the day, we can all pay whatever any shop quotes us but at least provide quality service on the job at hand.

This is the worst service I have ever received. Not only are they incompetent, they are extremely rude. The OWNER actually cussed me out. I went in and told them I had a rattle ( that was obvious) and when we hooked it up the code said catalytic converter. They installed one, and as soon as I picked it up my check engine light was on (was not before) and the rattle was less noticible but still there. Once driving it I also noticed my blinker would no longer go off by themselves. They said that the light would go off and the rattle must be from somewhere else and no idea why the blinkers were messed up. After about 4 days I took it back in because there was still a code saying catalytic converter. Low and behold they put the wrong one in, so I had to pay for a new one! Once they did that amazingly the sound was gone lol. Check engine light still on, again they said it would go off. It did not. Took it in again and now it is the O2 sensor. Done with this place we took it to get an O2 sensor...didn't need one, they never hooked it back up correctly! I decided to call and talk to the owner who was extremely rude and began to cuss at me saying they did nothing wrong. The company is full of liars and cheats and unprofessional "business men". I am appalled by the service and way I was treated. If you don't want your car worse off than when u took it in...steer clear of this business.

I went to another businness and was quoted on a repair job that i felt was to high. A friend recomended Big T Tire and i took my car there. The repair i was told i need was actually something totally different and much less. Im am greatful to the owner for his honesty. I would highly recommend this business to anyone who is looking for a fair and honest repair shop.

Do not go here. Their work to my vehicle was a waste of time, material and money. Owner Taylor does not check his employee's (Hamilton) work. Only interest is to collect your money. Butchered job and rude Owner. Avoid this place like the plague. Will cost more to fix their idea of work, than they were paid.

Warning: Do not patronize this business. The owner tried to rip me off for some simple work, and failed to do the work I WAS unfortunate to have them do properly. Go across the street or go ANYWHERE but not this place.



I'm serious. This guy IMHO is desperate for business and will do anything he can or come up with any possible excuse he can to add unnecessary cost to what ever you think you need done. You should have heard the b.s he was trying to shove down my throat.



Don't say I didn't warn you! There are plenty of shops along French Ave, you don't need to go to this place.