Mr Carlos & Associates Inc

Horrible company! Avoid this pool company by all means. After signing the contract, Alissa wasn't available she is either in a meeting or on the phone but was always available before signing. They are incompetent paper pushers. They sub ALL their work out. Throughout the whole process, the project manager Alissa, nor the owner Gary ever came out to check the progress. There were several issues ¬ once did they come out to see the job. The design was made horrible from a google earth image. Didn't get any help because "it's not on contract". Then there's the owner, horrible customer service. One would expect professionalism, but not here. He told me, for all the troubles I will upgrade your standard plaster to Quartz. Then a couple days later I'm told, I have to pay $1,000 if I want it. UNBELIEVABLE!

Quotes from Gary: "you just want your cake and eat it too" & "shame on you". He should get his facts straight before opening his mouth. He was out of the loop the whole time.

NIGHTMARE!!