Witt Lincoln-Mercury

I brought my new Lincoln to Witt Lincoln for service and found the people friendly and very professional just as I expected based on my purchase experience which was the best I've ever experienced. I would recommend checking reviews on other sites they have a 4.5 rating and I can see why they are the best. I will keep coming to Witt for service and I'll tell all my friends too.

My very first experience with Witt's service department and I can only express my sheer disappointment and will never return. After calling in advance to schedule my first oil change and tire rotation I waited close to two hours for something so routine-I don't know why I bothered to make an appointment. There is nothing special about such service and this should never take two hours to complete. Yes this is considered free with purchase however, in the future I will gladly pay the modest charge to Sears or Pep Boys to get in and out within 45 min to an hour. Their coffee tastes just as good!

I was advised they were down a tech however, no one ever shared this information at the get-go nor did they bother to let me know as I was waiting. What I was advised is that this is normal it takes an hour and a half and up to two hours for this to be completed. Mr. Witt, I would imagine you would never wait that long with your busy schedule maybe you should consider the rest of us. Witt lost a new customer- my business goes to Manny Moe and Jack -ok so they don't wash the car but after waiting two hours, I didn't have time for Witt to spend another half hour wash it either!