La Jolla Village Florist

Order was for Mother’s Day was delivered with the back of the vase had dead flowers. On the way to reception to drop off the driver was witnessed smashing the flowers in the vase. He left no card behind but did let them know it was for my Mother. Mom has three children so after asking around figured out who delivered it. They offered store credit and apologized saying that during busy time they hire more drivers and the regular driver wouldn’t have done that. I could’ve imagine any florist driver would think dead flowers are ok. Couldn’t they have called the store right away and explain the flowers got damaged and simply send another one. This sort of thing happens in that business I’m sure. Now re-sending the flowers seems like a unlikely solution since Mother’s Day is over and after receiving dead flowers it seems tacky. I asked for a refund and followed up with a email and a second phone call with pictures and after 5 days , I have not heard one word on the status of my complaint. This was almost $100 vase and I’m sure I paid a delivery charge for dead flowers. Very disappointing