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11/16/2014
Went into Denny's tonight and I am so incredibly disgusted with the service I'm up writing a review. We got sat right away and the host, who was friendly, got us our drinks. Our server named SANDRA stopped by a few minutes after and said she would be right with us. Which was fine, we understood she was busy. Well, she didn't come back. Finally about 15 minutes later the manager, Delia, came by and asked if she could take our order. Duh. We ordered and our server came back (FINALLY) when she brought our food about 20 minutes later which is average. BUT the restaurant was not very busy. After she dropped off the food, she never spoke to us again. Her and the manager both walked right past us and never offered refills, never asked how everything was, and just stared when they passed by without a single word. We waited another 20 minutes for a check that never came. I finally stood up and went to the computer to get our check. Conveniently when I asked for a survey the manager said they didn't have one. She apologized for the service but was not very remorseful. She had us pay the full amount and didn't say they'd fix it next time and didn't act as a manager would. When I called right after to ask about the names of both her and her GM, she asked what exactly the problem was like she had no clue what they ever did wrong. HORRIBLE CUSTOMER SERVICE AND WE WILL NOT BE RETURNING TO THIS DENNYS.
Details
Phone: (210) 680-5966
Address: 7138 NW Loop 410, San Antonio, TX 78238
More Info
- General Info
- For more than 65 years, Denny’s has been bringing people together over great food. It’s the place where people can relax and be themselves while enjoying classic American comfort food and everyday value, 24 hours a day, 365 days a year. Are you looking for a breakfast restaurant near you? Look no further than Denny’s located at 7138 NW Loop 410. Come enjoy the best pancakes, waffles, coffee, omelettes, and french toast in [city]. Denny’s is the perfect place to eat for families, and we love feeding you and your family so much that kids eat FREE every Tuesday from 4 p.m. to 10 p.m. (Restrictions, pricing and participation may vary by locations. See store for details.) Stop by for lunch, dinner, or a late night food. If you can’t make it to our location, you can get our breakfast, lunch, or dinner delivered right to your doorstep. Denny’s is a restaurant that has senior citizen discounts. For more than 65 years, Denny’s has been America’s Favorite Diner that serves up the best buffet and breakfast.
- BBB Rating
- Brands
- Coca-Cola, Oreo
- Payment method
- master card, visa, amex, discover, diners club, cash
- Neighborhood
- Northwest Side
- Other Links
https://locations.dennys.com/TX/SAN-ANTONIO/246226
https://order.dennys.com/locations/6226?utm_source=g_local_listing_order&utm_medium=6226
- Categories
- Other Information
Take Out: Yes
Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Ice Cream, Healthy, Omelets
Specialties: Value Menu, Grand Slam, America's Diner, Pancakes, Skillets
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